Assistant Operations Manager Capital One Lounge

ASSISTANT MANAGER

Job Objective:

Responsible for overseeing and ensuring all operational aspects for smooth operation and success of our Capital One lounge at JFK International Airport. The Assistant Manager will report to the Senior Operations Manager and helps oversee the entire lounge operation.

Main responsibilities:

• Responsible for supervising and guiding the staff, including supervisor, guest experience ambassadors, bartenders, and floor. This involves training new employees, delegating tasks, and ensuring that everyone understands their roles and responsibilities. You will also provide ongoing support, motivation, and coaching to maintain a positive work environment.
• Deliver excellent customer service. You will be expected to interact with customers, handle their concerns and complaints, and ensure their overall satisfaction. You will lead by example and train staff members to provide exceptional service, maintain a welcoming atmosphere, and resolve any customer issues that may arise.
• Oversee the day-to-day operations of the lounges. Monitoring inventory levels, placing orders for supplies, managing food and beverage costs, and ensuring compliance with health and safety regulations.
• Assist in the development and implementation of policies and standard operating that allow lounge operations to deliver exceptional service levels with little to no exceptions.
• Assist with financial aspects of the lounges. Work on reporting (number of pax / revenues).
• Effective communication and collaboration are essential. Maintain open lines of communication with the Senior Operations Manager and various staff members. Participate in team meetings, coordinate schedules, and ensure smooth coordination between the team members.
• In a fast-paced environment, problems and challenges are bound to arise. As an Assistant Manager, you will need to think quickly on your feet, make sound decisions, and resolve issues efficiently. This may involve handling customer complaints, addressing staffing conflicts, or adapting to unexpected situations.
• Ensure the successful and timely completion of mandatory training as required by Corporate HR.
• Perform routine lounge cost analysis including payroll, food and beverage, and any other relevant cost area(s). Such analysis should ensure that targets set forth by management are met with better-than-expected results.
• Support and promote Sales & Marketing campaigns.

Overall, as an Assistant Manager in our lounges, your role is multifaceted and requires strong leadership, organizational, and interpersonal skills. You will work closely with the management team to create a positive experience for customers, maintain operational efficiency, and contribute to the overall success of the lounges.

Skills and abilities

• Must have exemplary experience in the Hospitality industry.
• Must possess the ability to develop, manage and implement strategic plans.
• Must have excellent managerial skills.
• Must be an exceptional motivator, enthusiastic, creative, results-oriented, and autonomous.
• Must be able to work in a complex and dynamic work environment.

Minimum Qualifications

• Bachelor's degree preferably in management.
• Minimum 5 years proven experience in Hospitality industry.
• Must possess the ability to multitask under tight deadlines.
• Must have excellent written and verbal skills.
• Must possess the ability to communicate effectively.
• Must be able develop and discuss in presentation form, new ideas and suggestions to solve problems.
• Must be proficient in Excel and Microsoft Word.
• Must be proficient in the English language.
• Must be eligible to work in USA.