What are the responsibilities and job description for the Front Desk Receptionist position at Tawas bay beach resort?
Company Overview
Tawas Bay Beach Resort is a premier full-service resort located in northern Michigan, offering 103 guest rooms along with a beach bar, lounge, and restaurant. We pride ourselves on delivering exceptional service to our guests while providing a relaxing and enjoyable atmosphere.
Summary
We are seeking a Front Desk Receptionist to join our team at Tawas Bay Beach Resort. In this role, you will be the first point of contact for our guests, ensuring a welcoming experience while managing front desk operations efficiently. Your contributions will be vital in maintaining our commitment to outstanding customer service.
Responsibilities
- Greet and check-in guests upon arrival with a friendly and professional demeanor.
- Manage reservations and handle guest inquiries via phone and email.
- Perform data entry tasks accurately to maintain guest records.
- Assist with administrative duties such as filing and office management as needed.
- Provide exceptional customer support throughout the guest's stay, addressing any concerns promptly.
- Maintain cleanliness and organization of the front desk area.
Requirements
- Proven experience in customer service or administrative roles is preferred.
- Strong data entry skills with attention to detail.
- Familiarity with office management practices and procedures.
- Proficient in Google Suite applications for daily tasks.
- Excellent phone etiquette and communication skills.
If you are passionate about hospitality and enjoy creating memorable experiences for guests, we invite you to apply for the Front Desk Receptionist position at Tawas Bay Beach Resort today!
Job Types: Full-time, Part-time
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Night shift
- Rotating weekends
- Weekends as needed
Work Location: In person
