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Customer Service Representative

Tax Relief Advocates
Irvine, CA Full Time
POSTED ON 12/24/2024 CLOSED ON 3/8/2025

What are the responsibilities and job description for the Customer Service Representative position at Tax Relief Advocates?

As a Customer Service Representative, you'll be the go-to expert, helping clients navigate their tax resolution journey with confidence. Whether you're answering questions or providing important updates, you'll be the key to ensuring their experience is seamless and stress-free. If you're ready for a fast-paced, rewarding role where every call makes an impact, we want you on our team!

What You’ll Do:

  • Be a Communication Guru – Keep in touch with Case Managers/Tax Professionals like a pro.
  • Handle Calls Like a Star – Answer, transfer, and update clients with flair.
  • Outbound Outreach – Give our clients a nudge for those important case documents.
  • Organize Like a Boss – Prioritize, collect, and manage case files with precision.
  • Document Dynamo – Review, edit, and upload documents efficiently.

Who You Are:

  • Customer Service Pro – 2 years of experience in customer service with a track record of excellence.
  • Bilingual Advantage – English and Spanish speakers are a benefit/preferred
  • Tech-Savvy – Comfortable with Google Suite, MS Office, Typing, and Adobe Acrobat. Typing speed of at least 40 words per minute.
  • Call Center Experience – High volume, inbound, and outbound call experience is a must.
  • CRM Enthusiast – Experience with CRM LOGICS is highly preferred.

Ready to make a difference? Apply now and be part of our amazing team!

Job Type: Full-time 40-45 hours per week 

Pay: $19.00 per hour monthly bonuses   

Salary : $19

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