What are the responsibilities and job description for the IT Support Specialist position at Taylor Bank?
JOIN A TOP PERFORMING BANK WITH STRONG COMMUNITY ROOTS
At Taylor Bank, our relationship banking philosophy guides everything we do. We strive to meet the needs of our customers and communities with great service and superior banking products.
WE ARE SEEKING: An IT Support Specialist to perform daily IT operations to minimize interruption due to computer hardware or software issues, while providing exemplary customer service to our end users.
YOU WILL BE RESPONSIBLE FOR:
- Installation and setup of software and hardware on the network
- Monitoring network performance, identifying potential issues, and assisting with network troubleshooting
- Diagnosing and troubleshooting issues with software, hardware and peripherals
- Providing first-line support to all end-users for network and system issues or questions
- Monitoring and prioritizing help desk tickets to provide resolution in a timely manner
- Managing user access and access levels across the organization
- Educating users on cybersecurity best practices and following security protocols
- Reviewing and monitoring email and end user internet access for impropriety and security issues
- Reporting potential security concerns to the IT Manager
- Responding to daily alerts generated by various systems and escalating as necessary
- Collaborating with teammates to complete IT and other department projects as needed
- Providing assistance with application and system updates and backups as needed
- Collaborating with vendors to provide support and remediation for system issues
- Assisting with performing annual disaster recovery testing
- Participating in rotational weekend on call, and providing after-hours support if needed
- Further IT duties as assigned
YOU SHOULD HAVE:
- Associate’s degree in information systems, computer science, or related field required.
- At least two (2) years of related work experience; or equivalent combination of education and experience required.
- Advanced level ability in the Microsoft Office Suite: Excel, Word, PowerPoint required.
- Advanced understanding of the internet and internet security.
WE OFFER:
- A friendly, collaborative work environment and outstanding work/life balance.
- An amazing benefits package: including affordable medical, dental and vision plans; employer paid life, short-term and long-term disability insurance; 401(k) with company match; generous paid time off, paid parental leave and more.
- This is a non-exempt position and is eligible for overtime pay. We also have a discretionary bonus plan, subject to company performance.
CLICK APPLY TO GET STARTED! Complete the online application and then a brief required assessment, which can be found HERE .
Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.
