What are the responsibilities and job description for the Sr Telecommunications Specialist position at TAYS INC?
Job Description
Job Description
Opportunity :
TAYS is seeking a Senior Telecommunication Specialist to join our dynamic team! The Senior Telecommunication Specialist is responsible for managing the day-to-day operations that provide technical support and expertise for the Wireless Telephone Systems. You will be responsible for 6,000 devices including cell phones, MiFi, smartphones, and data cards all across the country. You will be responsible for inventory, record keeping, researching new technologies, usage and future needs, and troubleshooting help tickets as they come in.
This is a Full-Time position with a remote schedule. However, the Sr Telecommunications specialist must reside within 2 hours of Woodlawn, MD
Primary Responsibilities :
- Comprehensive understanding of Voice services to include VoIP, telephone lines, audio conference bridges and toll-free numbers
- Troubleshoot help tickets as they come in ensuring response within 24 hours of ticket receival and end user satisfaction
- Maintain and track inventory utilizing database to include end of life / obsolete equipment and scheduling refreshment of said equipment
- Keep up with industry standards and changes to ensure organization is utilizing best technology available to fit business needs
- Interact with vendor management to determine and resolve customer issues
- Use database information to extract reports on monthly operational, revenue and cost metrics
- Monitor, measure, and report on project progress to management, vendors, and clients, including presentations
- Knowledge and application of project management best practices
- Demonstrate ability to manage multiple competing priorities
- Experience with formal presentations to team members and management
- Documenting and maintaining procedural and process instructions
Minimum Qualifications :
Desired Qualifications :
About Company :
Please be aware that TAYS Inc. will never contact candidates via social media platforms, messaging apps (e.g., WhatsApp, Telegram), or public email services (e.g., Gmail, Yahoo). All official communication will come from our company email domain (e.g., @taysinc.com) and through our website. We will never ask for payment [ at any stage of the hiring process. If you suspect fraudulent activity, please report it to us immediately via careers@taysinc.com.
At TAYS, every team member is vital. We recognize and celebrate diverse insights, believing they fuel our innovative spirit. We are not just tech-savvy; we are people-centric. you will have a voice. Your unique perspective will help us to solve complex problems, and we welcome your ideas. Here, you will collaborate closely with our clients, forging lasting relationships. We are on a quest for the brightest minds who relish technical challenges. If you are ready to contribute to our vibrant high-tech community, high touch let's uncover possibilities together!
Why TAYS is the Perfect Place for You :
Commitment to Diversity :
TAYS Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
