What are the responsibilities and job description for the Program Specialist position at Tazwood Community Services, Inc.?
Job Description
JOB FUNCTION: Under the general direction of the Program Services Manager, the Program Specialist carries out a wide range of tasks, related to the delivery of services to specific population groups, primarily low to moderate income persons.
Essential Duties and Responsibilities:
- Responsible for clerical duties which include, but are not limited to, answering the phone, copying customer information for applications, mailing, scheduling appointments, filing, tracking of applications, etc.
- Responsible for data entry and retrieval from the State of IL Computer System and other Agency computers
- Ability to learn various rules and policies governing the programs and/or services provided by the Agency
- Ability to navigate through the complexities of various program rules and assist customers through their application process for Agency provided services
- Take information and complete applications for assistance of all agency programs and provide outreach, overview, and referral services
- Delivery of assigned program services in accordance with Agency Vision, Mission, and Values and applicable program contracts, manuals, and guidelines
- Outreach – Provide information to the public as part of the Agency’s efforts for extending access to energy assistance programs for all potentially eligible clients
- Counseling – Provide energy related counseling and self-help tips to low-income clients, refer clients to other related programs such as housing assistance, weatherization improvements, job service, job training, and other program availability as determined by client needs
- Attend meetings/conferences at local, statewide, and/or nationwide as deemed necessary by the Executive Director
- Perform other functions as may be assigned
GENERAL KNOWLEDGE AND SKILLS REQUIRED
- Proficient knowledge of office procedures and protocol
- Ability to communicate effectively with persons of diverse socioeconomic backgrounds
- Ability to prepare written and oral reports, keep accurate records, maintain client confidentiality such as protection of customer personal identifiable information
- Strong organizational, communication, and computer skills
- Ability to create and maintain effective working relationships with co-workers, the general public, and State officials
The ideal candidate will possess the skills to handle large workloads, prioritize work, and multi-task efficiently.
QUALIFICATIONS
- A high school diploma or equivalency (some college preferred)
- Minimum of three years clerical/office experience at a job, or an equivalent combination of training and social service experience is preferred
- Must possess a valid driver’s license and have access to an automobile for work use
Tazwood Community Services Inc. is an Equal Opportunity Employer.
Job Type: Full-time
Pay Range: $2,500.00 - $2,916.00 per month
Benefits:
- 8% of Staff Salary Contributed to a 401(k)
- Employer Paid Health Insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Resumes can be submitted through really or sent to the following address:
Tazwood Community Services, Inc.
Human Resources Manager
610 Park Avenue
Pekin, IL 61554
Job Type: Full-time
Pay: $2,500.00 - $2,916.00 per month
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $2,500 - $2,916