Banquet Houseperson Supervisor

Description

Scope of Position

The Banquet Houseperson Supervisor assists the Banquet Setup Manager in the daily operations of all meeting room set-ups, refreshes, teardowns, and the organization and planning of banquet setup request(s). The Supervisor is also responsible for training and coaching of the banquet setup staff. He/she will provide prompt, courteous, and efficient service in a luxury brand-inspired hotel environment, where attention to detail is key. 

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Minimum one year of related experience in a luxury hotel or conference center environment preferred.
• Previous hospitality experience preferred.
• Ability to work independently or with a team with limited supervision.

Responsibilities

• Welcome and assist guests according to JW Marriott Turnberry Miami Resort & Spa service standards.
• Follow all Event Orders and Floorplans to ensure accuracy when setting an event.
• Ensure hotel standards of cleanliness and set up of function space for the banquet and event areas are executed with the highest level of proficiency.
• Assist the Banquet team and managers with all aspects of service.
• Report any damaged or misused equipment to the Banquet Manager.
• Ensure that room checklists and cleaning schedules are being completed.
• Administer schedules and set up sheets for banquet set-up staff.
• Train Banquet set-up associates and ensure new employees can safely use the types of equipment.
• Responsible for the maintenance of all equipment.
• Attend BEO meetings when the banquet manager is unavailable.
• Actively participate in daily briefings and meetings.
• Maintain guest confidentiality following all hotel procedures.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED.

Skills and Abilities

• Ability to communicate in the English language. A second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).
• Knowledge of Guest Experience Platform systems is a plus.
• Knowledge of proper cleaning techniques and use of equipment/machinery.

Physical Requirements
 

• Continuously, stand or walk for long periods of time.
• Intermittently twist to reach equipment or supplies surrounding the desk.
• Use telephone and computer keyboard daily.
• Must be physically fit to lift, pull, and push items up to 50 pounds.

Also requires standing/walking/reaching and bending throughout the shift.

Qualifications