Lobby Ambassador

Description

Scope of Position

The Lobby Ambassador serves as arrival and departure ambassador by greeting, welcoming, and acknowledging guests. He/she will anticipate, and address guests' needs to ensure quality standards, services, and guest satisfaction.

Position Requirements

• Minimum 1 year of customer service experience at a major hotel preferred.
• Previous Guest Relations and Front Office experience in a hotel required.
• Possess outstanding guest services and communication skills.
• Handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, clarifying, and responding to questions raised by guests and members.

Responsibilities

• Courteously open doors and assist guests arriving and departing the resort.
• Inform guests of property amenities, services, hours of operation, and local areas of interest and activities, with directions as needed.
• Ensure courteous, prompt, and consistent luggage assistance is provided to all guests.
• Coordinate transportation (e.g., taxicab, shuttle bus, limo services) for guests.
• Familiar with emergency procedures.
• Assess group travel movements and coordinate necessary guest service arrangement to accommodate luggage and ground transportation requirements.
• Monitor lobby traffic.
• Anticipate guest needs and resolve guest concerns and requests.
• Assist concierge services, VIP services, baggage, parking, and other special services as required.
• Maintain the confidentiality of guests and members information and pertinent resort data, as well as the security of high-profile guests or members in accordance with resort standards.
• Perform any other reasonable duties as required by management.

Education

• High school diploma.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• On a continuous basis, stand for long periods of time.
• Use telephone and computer keyboard daily.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

Qualifications