Hotel Lobby Ambassador

POSITION SUMMARY:

This position is customer service driven, candidate must be outgoing, friendly and enjoy people. Candidate will greet guests as they arrive and depart and offer baggage, package, grocery, parking, and information assistance.

POSITION RESPONSIBILITIES:

 Responsible to the needs of arriving and departing residents.

 Greets and assists residents and guests with baggage and package handling.

 Answers inquires pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.

 Maintains equipment in working condition and reports any maintenance issue for repair.

 Resolves and follows-up on all complaints/issues.

 Follows safety procedures and maintains a safe work environment.  Performs other tasks as assigned.

OPERATING SKILLS, KNOWLEDGE & ABILITIES:
Education/Training:

 High school diploma or equivalency preferred.

 Effective written and verbal communication skills.

 Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required.

 Previous similar experienced preferred;

Special Requirements:

 Heavy lifting required (baggage handling); Ability to lift 50 – 100 lbs;

 Work in an upright standing position for long periods of time;

 Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain);

 Handle, finger, grasp and feel objects and equipment;

 Reach with hands and arms;

 Communicate, receive and exchange ideas and information by means of the spoken and written word;

 Ability to quickly and easily navigate the property/ building as required to meet the job functions;

 Complete all required forms.

 Ability to work extended/flexible hours and weekends required.

 Ability to respond to emergencies on a timely manner.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• Health insurance
• Paid time off
• Referral program

Physical Setting:

• Resort

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Monday to Friday
• Night shift

Application Question(s):

• Do you have weekend availability?
• In which hotels have you worked before as Lobby Ambassador?
• Do you have 7am-3pm or 3pm-11pm availability?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Lobby Ambassador: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $16