What are the responsibilities and job description for the Experience Assistant Manager at TBHE LA position at TBHE LA?

Job Description

The Black Hair Experience (TBHE) is an interactive selfie-museum that combines a pop-up art exhibit and a series of Social media worthy spaces, all in the name of celebrating Black Hair. At TBHE we invite you to believe in celebrating the beauty and culture of black hair, to remind you that inclusive spaces do exist and to show you that Black Girl Magic is very real.

If you are an awesome person with a lot of great ideas, we need you on our team. TBHE is constantly developing new and exciting things, so tell us how you would fit into the team. Don’t be afraid to show off - we want to hear about your skills and your personality! Tell us about yourself and your future career goals.

Assistant Experience Manager – Part Time Position

Job Overview : As the Assistant Experience Manager of TBHE you will assist the Experience Manager in the daily operations of running the store. This role will also help the Experience Manager lead a team of Experience Ambassadors with a focus on delivering a great customer experience.

Supervisory Responsibilities :

Provides leadership, support, & guidance to Experience Ambassadors
In the Experience Managers absence, lead team and handle supervisory duties

Primary Duties / Responsibilities :

Help to maintain a safe, clean, and organized work environment for employees and customers.

Follow all necessary policies & procedures outlined by TBHE

Work closely with the Experience Manager to lead staff and run store

Partner with Manager on handling and resolving customer complaints, questions, or concerns regarding TBHE

Assist with re-stocking the Retail Therapy Shop. Completing fulfillment orders as needed

Properly open and close store location

Serve as liaison between Experience Ambassadors and Managers.

Identify ways to improve workplace efficiency and keep Ambassadors engaged and happy

Assist Experience Ambassadors as needed with their primary duties / tasks

Other tasks and duties as assigned by the Experience Manager

Qualifications and Competencies :

High School diploma or equivalent required

At least 1 year of retail experience, leadership experience is a plus

An eagerness to learn, grow and help lead a team of Experience Ambassadors

Self-motivated. Excellent organizational, prioritization, and time management skills.

Ability to collaborate with others, function as a leader and a team player

Be knowledgeable of all things related to TBHE, upcoming events and promotional activities

Great interpersonal, communication, and customer service skills.

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and / or holidays

Must reside in the Los Angeles area

Must be able to work in the U.S.

Must be at least 18 years old

Physical Demands : Must be able to perform a variety of physical activities including, but not limited to, standing for long periods of time, climbing, walking, bending, reaching, and lifting, up to 50 lbs. Repetitive hand and wrist motion may be required. Shift Flexibility : Must be able to work different shifts, including holidays, nights, and weekends.

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Experience Assistant Manager at TBHE LA

What are the responsibilities and job description for the Experience Assistant Manager at TBHE LA position at TBHE LA?

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