What are the responsibilities and job description for the Client Success Manager - Federal position at Tbwa Chiat/Day Inc?
Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Position : Client Success Manager - Healthcare
Reports to : VP, Client Experience
Location : Washington DC Area (preferred) or Remote US
Overview :
We are looking for technologists who want to use their problem-solving, relationship building, and communication skills to help Juvare clients improve emergency response and make the world a safer and more resilient place. This is a client-facing, individual contributor role. We want team players who have a passion for client success and embrace our core values :
- Courageous : Be bold. Speak up. Take action.
- Curious : Embrace the art of the possible.
Job Summary :
The Client Success Manager (CSM) is our client’s primary resource for advice on how to meet their business or program goals with the use of Juvare solutions. CSMs are responsible for driving client adoption of our solutions and ensuring client satisfaction.
CSMs build and maintain relationships with client stakeholders, understand their goals, and create plans to drive adoption and increase usage. They represent our clients’ perspectives in internal meetings and partner with sales to help protect and expand our commercial relationships.
We are looking for someone with a demonstrated passion for and experience in emergency preparedness and response, business continuity, or public health. The successful candidate will develop proficiency in our software solutions and build rapport with our clients to effectively share best practices and lead high-impact meetings.
Responsibilities :
Creating and maintaining client success plans for key accounts, and monitoring client health.
Sharing exceptional client use of our solutions through informal sessions.
Ensuring timely renewals for existing contracts.
Providing timely updates using Salesforce.
Skills and Qualifications :
Additional Information :
This position is subject to compliance with the Export Administration Regulations and may require U.S. person status verification.
As a partner with the United States government, this position may require access to sensitive government information.
EEO Statement : Juvare is committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants.
Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com.
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Which city are you currently located in?
Can you meet the requirement for U.S. Citizenship?
Do you have any experience as a CSM in a SAAS company?
Do you have experience with WebEOC?
Do you have experience working with Federal Agencies?
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