What are the responsibilities and job description for the Practice Manager position at Tbwa Chiat/Day Inc?
We’re a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible, and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys!
Please ensure you read the below overview and requirements for this employment opportunity completely.
Why should you join our team?
We are a mission-driven organization that is looking for high performers, movers, shakers, and innovators! We are working hard to create a first-class fertility practice, but we know how to have fun too! We are growing quickly and care deeply about the development of our team, both professionally and personally. We value optimism, compassion, and teamwork, and above all, are united by our shared commitment to put patients first.
Role Summary
The Practice Manager is the operational leader of their local clinic – they are responsible for setting the culture for excellence in patient care and experience, ensuring the effective daily clinical operations of their full service and satellite clinics, partnering with their Medical Directors and providers, and driving operational alignment and excellence. The Practice Manager is on-site and engaged with their local team, offering guidance and support, mentorship, and ensuring they have the tools and resources needed to deliver a world-class patient experience. They partner with a robust and capable shared services team including facilities, IT, HR, finance, and marketing to keep the clinic operating smoothly. The Practice Manager directly manages local clinical leads and administrative practice support roles.
Day to Day Responsibilities
- Responsible for direct oversight of non-clinical (front desk and administrative staff), clinical and day-to-day operations of the clinic including oversight of the nursing team, patient navigators, and medical assistants. This also includes oversight of laboratory (if applicable) and Ambulatory Surgical Center (ASC) (if applicable) operations in collaboration with the Medical Director and Laboratory Director.
- Responsible for creating a best-in-class patient-centered experience.
- Responsible for interventions relating to patient concerns and escalations and resolving in a timely and thoughtful manner.
- Responsible for vendor and business associate contracts at the center level including but not limited to biohazard, scrubs, cleaning services, maintenance, and regulatory visits.
- Responsible for daily nursing, patient navigator, medical assistant, and front desk coordinator schedules, PTO, and timecard approval.
- Responsible for QC and oversight of provider(s) schedules and templates to ensure maximizing the patient experience, creating a thoughtful and productive provider schedule, and ensuring billing and regulatory compliance with patient visits.
- Hires, coaches, and develops employees and is responsible for regular employee training, coaching, and performance reviews.
- Works collaboratively with medical directors and providers within the practice operations.
- Monitors and trends Key Performance Indicators (KPIs) within the practice operations.
- Develops, implements, and coordinates training programs in conjunction with applicable departments.
- Develops and monitors corrective action strategies and action plans.
- Responsible for site-level P&L and budget.
Education, Licenses, Certifications
Employment Type
This is a full-time exempt position onsite in San Francisco, CA.
Compensation
The salary range for this role is $100,000-$140,000 annually. This role is eligible for an annual bonus. Salary is based on several factors including job-related knowledge and skill set, depth of experience, certifications, and / or degrees.
Investing in you today
Investing in your future
Don’t have it all? We still welcome you to apply!
At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
We are scientists. We are humanists. We are passionate about fertility.
The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If selected for an interview, and you require accommodation, please notify the recruiter who reached out to you.
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Salary : $100,000 - $140,000
