What are the responsibilities and job description for the PT Key Holder- Visual Merchandising, Columbus Ave Job at Tbwa Chiat/Day Inc in N position at Tbwa Chiat/Day Inc?
Columbus Ave, New York City, NY
Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites : mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must-have fashion and key pieces that together are the foundation of a modern wardrobe.
Overview
A Key Holder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible for supporting the goals of the company and the individual store. A Key Holder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory, or employee experience related functions.
Job type : Part Time
Position : Key Holder
Reports to : Store Manager & ASM
Location : Columbus Avenue, NYC, NY
Pay : $20-$21 Per Hour
Responsibilities
Customer Experience
Protect the customer experience in all areas.
Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus.
Ensure daily monitoring and execution of sales.
Provide a friendly and welcoming environment.
Maintain a professional appearance consistent with established dress code and image guidelines.
Maximize personal sales at all opportunities, including additional sales at cash wrap.
Assist in conflict resolution with client issues.
Communicate product and customer feedback to managers.
Achieve personal SPH goals
People
Support management team with training new associates on customer service standards and product knowledge.
Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor.
Supervise and develop sales associates as necessary.
Operational Standards
Responsible for all opening / closing procedures of the store on all designated shifts as per the store hours of operation.
Ensure strict compliance and adherence to the application of policies and procedures.
Key Holders will be able to process returns but cannot execute employee purchases.
Assist the Management Team with inventory preparations and participate in the actual Inventory.
Actively participate in all merchandising activities including, but not limited to : daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips.
Be knowledgeable of the store's merchandise, back of house, and front of house layout.
Own the Visual / Product DOR, including execution of floor-sets and product merchandising standards including markdown execution.
Monitor product sell-through and partner with SM to impact sales by making product placement adjustments on a weekly basis.
Skills and Requirements
Must have a minimum of 1-2 years of retail experience.
Excellent interpersonal skills supporting a team environment.
Strong English communication - verbal and written / Multilingual is a plus.
Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
Ability to recognize and react to changing work demands.
Comfortable and confident in making effective autonomous (and group) decisions in a timely manner.
Goal-oriented : ability to stay focused on creating winning results.
Dedicated to high levels of Customer Service and Sales Productivity.
On-the-job special projects that have developed depth of related experience an asset.
Previous experience with Visual Merchandising is preferred.
Weekend, evening, early morning availability is required to execute floor adjustments.
Physical Demands :
Hours / days of work can be varied due to the demands of the business.
Must be able to work shifts standing and walking and able to lift approx. 20 lbs.
Must be able to pack, unpack, and move stock when supporting in receiving / stocking store functions.
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