What are the responsibilities and job description for the Workplace Experience Ambassador Washington, District of Columbia, United States position at Tbwa Chiat/Day Inc?

Washington, District of Columbia, United States

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Reports To : Workplace Experience Ambassador will report to the Workplace Experience Manager or equivalent leadership.

Job Overview :

The Workplace Experience Ambassador will help to elevate the office experience by providing personalized, client-centric services and administrative support for a very fast-paced and demanding law firm. The individual will be assigned floor(s) to provide coverage as needed on other floors and work proactively with the firm's attorneys, Senior Team Leads, and Practice Assistants to provide general office support and dispatch requests for Business Services, Concierge, and Hospitality Services. This team member will serve as a "one-stop shop" and ensure all requests are completed to client specifications, creating memorable experiences for our clients and their guests.

Duties and Responsibilities :

Pre-Arrival Coordination :

Collaborate with the Senior Team Lead to prepare the visiting attorney's office, including a nameplate indicating their name depending on the location.
Confirm information for visitor’s day in the office with Senior Team Lead and / or concierge to anticipate and prepare for specific needs.
Provide amenity kits, including beverage and snack services, tailored to the specific location.
Willingness to go the extra mile to ensure a positive experience for visiting clients / attorneys.
Anticipate and exceed client needs.
Solicit and gather feedback from clients to continuously improve the client experience and services from the STL.
Analyze feedback data to implement improvements and enhance client satisfaction.

Client Engagement and Visitor Experience :

Extend warm and professional greetings to clients, attorneys, and guests.

Cultivate positive relationships by understanding and catering to the unique needs and preferences of clients.

Proactively engage with visitors, offering assistance to ensure their comfort and satisfaction throughout their visit.

Create, update, and maintain a client preference profile book for personalized service.

Replenish hospitality tray amenities as needed.

Provide informative floor / office tours for Law Firm’s Guests.

Facilitate the scanning of receipts daily from visiting Law Firm’s attorneys.

Office Services Coordination :

Meet and greet visiting clients and guests on the day of their arrival and escort them to their office or workstation.

Act as the central point of contact for Law Firm’s visiting attorneys and associates.

Monitor and maintain client service requests, ensuring timely follow-up and resolution.

Workspace Management :

Perform regular floor walks to ensure common areas are clean and orderly.

Ensure all printers are functioning, stocked with paper, and troubleshoot printer errors.

Monitor and restock supplies, ensuring a well-maintained ambiance within the visiting space.

Handle incoming and outgoing mail, ensuring it is processed accurately and efficiently.

Emergency Response :

Participate in the Law Firm’s Crisis Response Team and guide clients and guests in the event of an emergency.

Qualifications and Education Requirements :

High School Diploma (or equivalent) required.

1 year prior work experience required, preferably in a professional or corporate work environment, hospitality, or similar background.

Excellent organizational and time management skills.

Strong verbal and written communication skills.

Ability to work assigned hours and maintain a professional appearance.

Physical Demands :

Ability to grasp, lift and / or carry or otherwise move packages on a standard wheeled cart.

Ability to walk, bend, kneel, stand, and / or sit for an extended period of time.

Manual dexterity required for operating office machinery.

Other Duties :

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WHAT WE OFFER

Career Growth : An opportunity to learn new skills and uncover other career opportunities.

Learning & Development : We promote a work culture of learning.

We Recognize Talent : We offer a variety of recognition programs for all employees.

Benefit Offerings : Medical, Dental, Vision, and other benefits. Note : Please inquire with the Human Resources team for benefit offerings per role.

About SPS : SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe. We are committed to delivering high-caliber outsourcing experience and offering our employees challenging career opportunities.

SPS provides equal employment opportunities (EEO) to all employees and applicants without regard to any status protected by law.

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Workplace Experience Ambassador Washington, District of Columbia, United States

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