What are the responsibilities and job description for the Entry-Level Technical Account Manager (TAM)Rockford, IL position at TCE Company, Inc?
Entry-Level Technical Account Manager (TAM)
Location: Remote / Hybrid
Department: Client Success / IT Support
Reports To: Senior TAM / Director of IT Services
Job Summary:
As an Entry-Level Technical Account Manager (TAM), you will assist in managing client accounts, providing technical support, and helping businesses adopt our IT, VoIP, and automation solutions. This is a performance-based role where your hourly pay increases solely based on the number of subscriptions you sell and maintain. Under the mentorship of senior TAMs, you’ll gain hands-on experience with IT services, VoIP systems, and automation tools, helping clients optimize their technology infrastructure.
Key Responsibilities:Client Support & Relationship Management
- Assist clients with basic troubleshooting and product-related questions.
- Maintain ongoing client relationships, ensuring high satisfaction and retention.
- Proactively identify new sales opportunities within client accounts.
- Work closely with senior TAMs to provide technical guidance and solutions.
Technical Assistance & Training
- Help clients set up and configure basic IT solutions, automation tools, and cloud services.
- Provide step-by-step training on software, VoIP systems, and IT tools.
- Assist in documenting common technical issues and solutions for internal use.
- Support VoIP troubleshooting, programming, and configuration, specifically with Allworx phone systems.
VoIP & Allworx Support
- Assist in installing, configuring, and troubleshooting Allworx VoIP phone systems.
- Provide basic VoIP programming and user configuration assistance.
- Support clients with network-related VoIP issues and SIP trunk configurations.
- Work with senior engineers to optimize VoIP performance and reliability.
Sales & Performance-Based Pay Growth
- Sell and maintain subscriptions to our IT services and business solutions.
- Educate clients on the value of automation, cybersecurity, and IT optimization.
- Compensation is structured as follows:
- $15 - $20 per hour to start
- Upon selling & maintaining 16 active subscriptions, you will be promoted to Jr. TAM at $50 per hour
- Further promotions and pay raises are based on subscription retention and performance metrics
Minimum Qualifications:
- 1 years of IT support, VoIP troubleshooting, or technical sales experience (or equivalent technical education).
- Familiarity with basic IT systems, cloud platforms (Google Workspace, Microsoft 365), and troubleshooting processes.
- Basic understanding of VoIP technology and PBX systems (Allworx preferred).
- Strong communication skills and ability to explain technical concepts to non-technical clients.
- Willingness to sell IT solutions and maintain client accounts.
Preferred (But Not Required) Qualifications:
- Experience with Allworx VoIP system administration, programming, or troubleshooting.
- Basic networking knowledge (e.g., firewall configurations, SIP protocols, QoS for VoIP).
- Some experience with business software solutions or SaaS products.
- Entry-level certifications (CompTIA ITF , VoIP certifications, or Google IT Support).
Why Join Us?
- Uncapped earning potential based on sales and retention.
- Fast-track promotion opportunities based on real performance, not tenure.
- Work in a fast-growing IT services and business solutions company with career advancement potential.
- Gain hands-on experience with VoIP, automation, cloud computing, and cybersecurity solutions.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Compensation Package:
- Bonus opportunities
- Commission pay
- Performance bonus
- Uncapped commission
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Rockford, IL 61108
Salary : $15 - $20