Entry-Level Technical Account Manager (TAM)

Job Description Job Description As an Entry-Level Technical Account Manager (TAM) , you will assist in managing client accounts, providing technical support, and helping businesses adopt our IT, VoIP, and automation solutions . This is a performance-based role where your hourly pay increases solely based on the number of subscriptions you sell and maintain . Under the mentorship of senior TAMs, you’ll gain hands-on experience with IT services, VoIP systems, and automation tools , helping clients optimize their technology infrastructure.Key Responsibilities : Client Support & Relationship ManagementAssist clients with basic troubleshooting and product-related questions.Maintain ongoing client relationships , ensuring high satisfaction and retention.Proactively identify new sales opportunities within client accounts.Work closely with senior TAMs to provide technical guidance and solutions .Technical Assistance & TrainingHelp clients set up and configure basic IT solutions, automation tools, and cloud services .Provide step-by-step training on software, VoIP systems, and IT tools.Assist in documenting common technical issues and solutions for internal use.Support VoIP troubleshooting, programming, and configuration , specifically with Allworx phone systems .VoIP & Allworx SupportAssist in installing, configuring, and troubleshooting Allworx VoIP phone systems .Provide basic VoIP programming and user configuration assistance .Support clients with network-related VoIP issues and SIP trunk configurations .Work with senior engineers to optimize VoIP performance and reliability.Sales & Performance-Based Pay GrowthSell and maintain subscriptions to our IT services and business solutions.Educate clients on the value of automation, cybersecurity, and IT optimization .Compensation is structured as follows : $15 - $20 per hour to startUpon selling & maintaining 16 active subscriptions , you will be promoted to Jr. TAM at $50 per hourFurther promotions and pay raises are based on subscription retention and performance metricsMinimum Qualifications : 1 years of IT support, VoIP troubleshooting, or technical sales experience (or equivalent technical education).Familiarity with basic IT systems, cloud platforms (Google Workspace, Microsoft 365), and troubleshooting processes .Basic understanding of VoIP technology and PBX systems (Allworx preferred) .Strong communication skills and ability to explain technical concepts to non-technical clients.Willingness to sell IT solutions and maintain client accounts .Preferred (But Not Required) Qualifications : Experience with Allworx VoIP system administration, programming, or troubleshooting .Basic networking knowledge (e.g., firewall configurations, SIP protocols, QoS for VoIP ).Some experience with business software solutions or SaaS products .Entry-level certifications ( CompTIA ITF , VoIP certifications, or Google IT Support ).Location : Remote / HybridDepartment : Client Success / IT SupportReports To : Senior TAM / Director of IT Services

Salary : $15 - $20