What are the responsibilities and job description for the Phone Operator position at TCH Urgent Care?
Job Summary
We are seeking a dedicated and professional Phone Operator to join our team. The ideal candidate will be responsible for managing incoming calls, providing excellent customer service, and performing various administrative tasks. This role requires strong communication skills and the ability to multitask effectively in a fast-paced environment.
Responsibilities
- Manage a high volume of incoming calls and respond promptly to inquiries.
- Utilize phone systems to route calls and provide accurate information to callers.
- Perform data entry tasks, ensuring that all information is recorded accurately.
- Maintain phone etiquette while communicating with clients and colleagues.
- Assist with clerical duties such as filing, typing, and maintaining records.
- Support front desk operations by greeting visitors and directing them appropriately.
- Engage in dispatching responsibilities as needed, coordinating with relevant departments.
- Collaborate with team members to ensure seamless communication and service delivery.
Skills
- Proficient in operating phone systems and related technology.
- Strong verbal communication skills with the ability to articulate clearly.
- Experience in data entry with a keen attention to detail.
- Bilingual abilities are a plus, enhancing communication with diverse clients.
- Knowledge of phone etiquette and customer service best practices.
- Familiarity with clerical tasks and administrative support functions.
- Ability to type efficiently while managing multiple tasks simultaneously.
- Experience in front desk operations or dispatching is beneficial.
Join our team as a Phone Operator where your skills will contribute to our commitment to exceptional service!
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical Setting:
- Medical office
Schedule:
- Monday to Friday
Experience:
- Customer service/support: 3 years (Required)
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Wildwood, FL 34785 (Required)
Work Location: In person
Salary : $15