What are the responsibilities and job description for the 988 Crisis Triage/Call Center Support Specialist position at TCN BEHAVIORAL HEALTH SERVICES INC?
Job Details
Job Location: TCN Fairborn - Fairborn, OH
Salary Range: $19.00 - $19.00 Hourly
Description
Assist individuals who call the crisis hotline and 988 National Suicide Prevention Lifeline (988). You'll be responsible for assessing risk to self and others, ensuring caller safety, and linking to care. Also, you must be able to communicate with professionalism and with the highest regard for customer service.
Primary Responsibilities
- Answers Crisis Hotline/ 988 calls
- Asks each crisis hotline caller required screening questions
- Understands when to dispatch MRT (mobile response team)
- Schedules crisis assessments or priority assessments
- Demonstrates ability to de-escalate callers
- Consults with supervisor about case interventions when needed
- Assist clients with scheduling or program questions, medication refills, basic billing questions, over the phone payments, medical records
- Verifies client demographic information
- Maintains communication with the caller until the issue is resolved or question is answered
- Knowledgeable about agency policies and procedures
- May be responsible for covering an evening shift and flex overtime
- Performs some receptionist duties
- Provides support to the clinical staff of the agency as needed. Types clinician correspondences, sends faxes, scans necessary documents to ECR and makes copies within one workday of receiving request to do so
Benefits:
- Licensure reimbursement
- Clinical supervision hours towards independent licensure
- Career advancement opportunities
- Professional development and paid CEUs
- Additional compensation for advanced licensure
- Health, dental, and vision insurance
- Long-term disability
- 401k retirement options with company match as of day one
- Generous paid leave options
- 11 annual paid holidays
- Business casual dress code Monday Through Fridays
- Casual dress code 3rd shift, weekends and holidays.
- Quarterly bonus
Work Location and Standard Work Hours
- Fairborn, OH
- Full-time
- Some evenings, holidays and weekends may be required
Supervisory Responsibilities
- None.
Work Environment
- This job operates in a professional office environment
You’re passionate, purpose-driven, and you envision a community of healthy and productive individuals. You care about improving lives by providing clinically excellent and accessible behavioral health services
Join us on our mission and come be a part of our positive company culture filled with diverse talent, clinical excellence, and dedication to supporting the needs of our communities
Qualifications
- Education: High school diploma or equivalent
- Experience: In mental health /alcohol and drug field; at least one year in customer service position; at least one year working with a multi-phone system.
- Certification: Crisis training, First Aid and CPR (can be provided by TCN)
- Other: Ability to effectively communicate with clients and the public. Demonstrate data entry skills.
Salary : $19
