What are the responsibilities and job description for the Call Center Support Specialist position at TCN BEHAVIORAL HEALTH SERVICES INC?
Job Details
Description
You’re passionate, purpose-driven, and you envision a community of healthy and productive individuals. You care about improving lives by providing clinically excellent and accessible behavioral health services.
Join us on our mission and come be a part of our positive company culture filled with diverse talent, clinical excellence, and dedication to supporting the needs of our communities
Objective
TCN Behavioral Health Services, Inc., a Non-Profit Organization, is seeking a qualified applicant for the position of Call Center Support Specialist.
Benefits:
TCN offers a comprehensive benefits package including: 401(k), Medical, Dental, Vision, Long-Term Disability, Life Insurance, Paid Time Off, Holidays, potential to earn quarterly bonuses, clinical supervision hours toward licensure, Agency-paid licensure, Agency paid CEU trainings, and a possible flexible schedule based on Agency need.
Standard Work Hours
Full-time
Some evenings and weekends may be required
Primary Responsibilities
- Answer incoming phone calls.
- Assist clients with scheduling or program questions, medication refills, basic billing questions, over the phone payments, medical records.
- Performs some receptionist duties
- Verifies client demographic information
- Maintains communication with the caller until the issue is resolved or question is answered.
- Knowledgeable about agency policies and procedures
- May be responsible for covering an evening shift and flex overtime.
- Provides support to the clinical staff of the agency as needed. Types clinician correspondences, sends faxes, scans necessary documents to ECR and makes copies within one work day of receiving request to do so.
Supervisory Responsibilities
- None.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, etc.
Qualifications
Minimum Qualifications:
- High school diploma or equivalent
- Experience: In mental health /alcohol and drug field; at least one year in customer service position; at least one year working with multi-phone system.
- Certification: First Aid, CPR, and Crisis training
- Other: Ability to effectively communicate with clients and the public. Demonstrate data entry skills.
Salary : $16
