What are the responsibilities and job description for the Lead Technical Training Facilitator (NC, then deploy to KSA) position at TCOM, L.P.?
Provide leadership and vision for the ongoing planning, development, implementation, review, direction, and evaluation of CONUS and OCONUS training curriculum. Lead Technical Training Facilitator will supervise the training staff, coordinate training needs, and evaluate the effectiveness of training course and facilitators. Will lead the effort to modify course content based on customer requirements including industry/customer technical documentation, feedback, and course evaluation results, as well as observation. The Lead Technical Training Facilitator will also coordinate with Lead Curriculum Developer on course updates. Facilitate training classes on advanced military equipment, as needed.
Travel: This person would spend several months In Elizabeth City, NC followed by approximately 11 months in the Kingdom of Saudi Arabia.
Working Procedure:
The following are the usual major job duties but this job description does not preclude the performance of others, duties by the incumbent, nor the question being raised on the proper rate of pay for the assignment.
Major Work Responsibilities:
- Manage the training facilitation efforts.
- Direct the daily activities of specialists and evaluate their effectiveness.
- Lead a team responsible for technical training.
- Develop methods and techniques to support organizational goals and objectives of the training curriculum.
- Liaise with internal stakeholders and client to address client needs, including Program Manager (PM), General Manager (GM), Contract Office Representative (COR), Lead Field Service Representative (FSR) and Site Lead.
- Lead training schedule development and resource management.
- Create and manage training budgets.
- Observe facilitators for adherence to facilitation best practices and content accuracy as well as provide feedback/guidance to technical training team, including facilitation techniques to improve student knowledge transfer.
- Follow ADDIE to modify training products and instructional materials according to TRADOC standards.
- Conduct Quality Assurance (QA) on training materials revisions.
- Coordinate course updates with Lead Curriculum Developer.
- Ensure training methods, content, software, systems, and equipment are appropriate for training needs.
- Manage training classrooms/labs including securing facilitator and student materials.
- Develop laboratory procedures to support lecture content.
- Verify procedures and content of training presentations and technical manuals.
- Facilitate classes containing both lecture and laboratory sessions.
- Travel as required.
Supporting Work Responsibilities:
Getting Information — Independently observing, receiving, and otherwise obtaining information from all relevant sources.
- Review and evaluate existing training materials
- Interview engineers, field support specialists and other trainers or Instructors
- Write and revise technical training materials
- Review engineering specifications and design review documents
- Read and interpret engineering drawings
- Review Field Modification and Field Change notices
Interacting With Computers — Using computers and computer systems (including hardware and software).
- Proficient with Microsoft Office Suite products, such as Word, Power Point, and Excel
- Familiarity with graphics tools such as Adobe Creative Suite is a plus
- Familiarity with modeling tools such as Solid Works is a plus
- Familiarity with computer based training authoring tools is a plus
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic form.
Communicating with Supervisors, Peers, and students — Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Communicating effectively with students via group lecture, small group informal exchanges, and one-on-one
- Confer with engineering, technical managers, manufacturing or field support personnel
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Use technical information in operation and maintenance activities
- Use latest information in the field of training techniques and technologies
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Ensure correct grammar, punctuation, or spelling
Perform other duties and responsibilities as assigned.
Education Requirement: Bachelor’s degree in a related technical Engineering field, or equivalent work experience. Related military training and/or experience is a plus. Instructor Certified a plus.
Experience Requirement: Minimum of seven years of experience including technical training, the development and conduct of technical training classes, and experience working with field personnel. Minimum of three years of leadership experience.
Other Requirements: Must have an active DoD Secret Clearance and an active U.S. Passport.