What are the responsibilities and job description for the Customer Liaison Specialist position at TD Bank Group?
About the Opportunity
">We are seeking a highly motivated and experienced Retail Banker II to join our team. As a key member of our team, you will have the opportunity to develop and maintain relationships with customers, stay up-to-date on market trends and product offerings, and participate in training and development programs to enhance your skills and knowledge.">In this role, you will work closely with customers to understand their financial needs and provide tailored solutions. You will be an expert in our products and services, able to communicate complex information in a clear and concise manner.
Responsibilities and Expectations
- Develop and maintain relationships with customers, understanding their financial goals and providing personalized advice.
- Stay up-to-date on market trends and product offerings, using this knowledge to make informed recommendations to customers.
- Work collaboratively with cross-functional teams to identify opportunities for growth and improve customer satisfaction.
- Participate in training and development programs to enhance your skills and knowledge.
Requirements
- HS Diploma or GED required; 2 year degree preferred.
- 2 years of related experience working with customers and/or sales in any capacity.
- Teller experience (Preferred).
- Cross trained to take customer transactions upon hire.
- Superior Customer Service skills.
- Strong organization skills to handle multiple tasks in a fast-paced environment.
- Excellent communication skills with ability to be concise, clear and consistent.
- Demonstrated effective problem-solving skills.
- Demonstrated ability to schedule and prioritize work.
- Demonstrated ability to work independently and within deadlines.
- Proficient in Microsoft Office.
- Ability to provide community services, including, but not limited to, Financial Education classes.
- Notary License (Preferred).
