What are the responsibilities and job description for the Debt Specialist IV position at TD Bank?
Company Overview
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
Department Overview
This is remote position, however once a quarter the team meet at either of two locations: Jacksonville, Florida or Falmouth Maine. Therefore, candidates must reside within 60 miles of either location.
Hours of Operation Options:
Monday - Friday 8:00am to 5:00pm
Monday - Friday 9:00am to 6:00pm
Job Description
Requires specialized expertise and performs multiple and/or diverse tasks that are highly complex
Requires a comprehensive understanding of a range of product and services, processes, procedures, systems and concepts within their own area of specialty
Resolves problems and identifies the most appropriate solution
Implements procedures and approaches to complete work
Requires tact to exchange ideas and information in a concise and logical way; role models handling of sensitive information and resolution of exceptions
Adheres to established quality standards for all work performed
Proven knowledge and experience in effective repossession, redemption, and remarketing regulations, techniques and practices
Detailed knowledge of loan agreements and security agreements
Knowledge of specific regulations in various states in which Company does business
May handle any type of repossessed collateral
Leverages strong negotiation, influence, and persuasion skills coupled with a strong knowledge of the full array of collection/recovery methods and systems
Maintains a general knowledge of collection/recovery industry practices and trends to recover or minimize losses to each account
Adheres to established quality standards for all work performed
Understands and complies with regulatory requirements in all jurisdictions where repossession activities are taking place for portfolio being managed
Requirements
2 year degree or progressive work experience required
3 years related experience required
Expert at telephonic communication required
Demonstrated excellent skills with full range of loss prevention and loss recovery techniques
Ability to organize, prioritize and manage a large workload for optimum efficiency
Proven discipline to exhaust every available resource to minimize pre- or post-term losses/recoveries
Broad knowledge of collections policies and procedures and other relevant banking operations experience is required
Extensive negotiation and experience to deal with most difficult accounts with customer third party vendors, or TDAF vendors.
Demonstrated attention to detail and the ability to prioritize workload to meet department objectives efficiently
Writing ability to clearly document calls
Proven ability to work cooperatively with peers and managers to bring accounts to favorable resolution while building a positive work environment
PC skills proficiency
Qualifications
Hours of Operation Options:
Monday - Friday 8:00am to 5:00pm
Monday - Friday 9:00am to 6:00pm
Hours
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Salary : $44,800 - $56,700
