Digital Workspace Administrator

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

We are seeking a talented and creative Digital Workspace Administrator to join our U.S. Financial Crimes Risk Management Communications team. This role will be instrumental in the design and implementation of a case management system using Microsoft Power Platform, and in the design and optimization of intranet sites (currently, SharePoint) for the U.S. FCRM Business office.

The Digital Workspace Administrator will ensure the intranet sites are functional, visually appealing, and remain consistently updated. They will also create a flagship, all-encompassing SharePoint site for the U.S. FCRM team.

The ideal candidate will possess a unique blend of technical acumen, design sensibility, and communication skills to ensure seamless collaboration and effective knowledge-sharing across the organization.

Key Responsibilities

• Lead the design and implementation of a case management application using Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Collaborate with the U.S. FCRM business office to gather requirements and set up intranet sites tailored to departmental needs.
• Design, develop, and maintain intranet sites, ensuring user-friendly interfaces, sharp visuals, and optimal functionality.
• Serve as the primary administrator for the flagship U.S. FCRM intranet site, ensuring it is an all-encompassing, error-free, and visually polished resource for employees.
• Integrate case management workflows with SharePoint libraries, Power BI dashboards, task tracking tools, and other systems.
• Collaborate with U.S. FCRM lines of business to regularly update and manage the storage of procedural and regulatory documents to ensure accuracy and consistence across all sites.
• Monitor and resolve all technical issues so that sites operate smoothly and meet business needs.
• Implement permissions and user access settings and maintain secure, appropriate access for all users.
• Maintain consistent branding and design standards.
• Provide guidance and training to employees on effective site use, enhancing adoption and productivity.
• Ensure intranet sites align with broader communications strategies.
• Assist with other Communications projects as needed, including design of documents and presentations.

Qualifications and Skills

• Technical Expertise : Experience creating functional and visually appealing sites, including but not limited to proficiency in SharePoint design, development, and administration, customizing lists, the Microsoft Power Platform, JavaScript, and ASPX pages. Experience developing and continuously innovating by utilizing the latest features of low/no-code development tools within the Power Platform.
• Design: Experience developing detailed design specifications, creating and reviewing code and assessing impact on other applications. Strong attention to detail and an eye for sharp, professional design and layout.
• Communications: Ability to write clear, concise content and understand communications strategies to support team goals.
• Problem Solving: Analytical, creative, and proactive in resolving technical challenges, delivering viable solutions, and improving site functionality.
• Data Security Expertise: Ensure applications meet the highest standards for information security, data reliability, and ease of use. Design systems that support privacy and access to information rights within public service
• Project Management: Experience leading technical aspects of a project from inception through deployment. Strong commitment to support and maintenance post-delivery while contributing to future enhancements.

• Collaboration: Strong interpersonal skills to work effectively with stakeholders and across lines of business.
• Knowledge of additional tools such as PowerApps and Microsoft 365 apps (Teams, OneDrive, etc.) and experience with workflows automation is preferred.
• Familiarity with financial services, risk management, or regulatory environments is a plus.

Education and Experience

• Bachelor's degree in computer science, communications, graphic design, or a related field.
• 3 years of experience using Microsoft Power Platform
• 3 years of experience in SharePoint design and administration.
• Experience in a corporate communications environment or financial services sector is highly desirable.

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Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.