Service Manager

We are looking for a highly motivated and ambitious Service Manger to join our team. We service mobile medical trailers throughout the United States. As a Service Manager, you will be responsible but not limited to several tasks. Some of these tasks include, work analysis, planning, scheduling and assigning work to our field technicians, reviewing concerns, resolving problems, approving and filling out purchase order requests, making sure van inventory is being maintained, taking maintenance call requests, on call one weekend a month. Travel will be occasional if needed to go on a maintenance call as well as traveling all over the US doing quality checks on PMs two to four times a quarter.

The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

· Provide Quality Service & Customer Support

· Manage All Maintenance & Repair Tasks; Identify Issues & Implement Remedies

· Complete Work Orders & Maintenance Reports

· Working With Field Techs To Order Inventory When Low

· Follow All Company Procedures, Protocols and Policies

· Update and Collaborate with Manger on a weekly basis

· Participate In Weekly To Monthly Meetings

· Conduct PM Evaluations To Ensure Quality Standards Are Met

· Provide Necessary Paperwork and Reports To Manager When Requested

Requirements

· Ability to work changing work schedule if needed

· Possesses a valid driver’s license and clean driving record

· Ability to work outdoors if needed and lift up to 75 pounds.

· Must Have Good Time-Management Skills

· Ability to handle multiple tasks within a single day

· Ability to use Field Automation Systems & Software

· Ability to Attend All Training Events

· Ability to work independently without direct supervision

· Ability to work with a tablet and have basic computer knowledge

· Ability to lead by example with integrity, professionalism and respect

· Possess strong organizational and verbal communication skills.

· Strong repair and mechanical knowledge

· Electrical knowledge is a plus

Job requires travel 10% to 40% of the time.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Mechanical knowledge: 1 year (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

Salary : $55,000 - $65,000