What are the responsibilities and job description for the Federal Operations Coordinator position at TDEC?
Federal Operations Coordinator - Remote Position with TDEC. TDEC, a nationally recognized Business Processing Outsourcing (BPO) organization, seeks a Federal Operations Coordinator to support our Federal Contracts Division. This position does require occasional travel.
Description
The Federal Operations Coordinator will provide administrative support to the TDEC Federal Contract Division and the Director of Federal Operations, overseeing the day-to-day operations of contract locations.
Responsibilities
- Oversee Site Managers, act as a liaison, and provide administrative management support for daily activities at each contract location.
- Duties include setting weekly priorities, monitoring work, approving paid time off requests, assigning & overseeing special projects, providing guidance & training, and managing performance.
- Ensure all sites meet or exceed customer KPIs & SLAs, initiating corrective action when necessary, and work with the Director of Federal Operations to meet all contractual obligations.
- Oversee client relationships, facilitate open communication, understand client perspectives, expectations, and monitor client satisfaction.
- Monitor financial functions such as billing accuracy, overall operating costs to meet financial goals. Focus on labor, equipment, supplies, and miscellaneous site-level costs in collaboration with finance team members.
- Assess and analyze departmental budgets to minimize expenses while optimizing profits.
- Identify potential problems and points of friction.
- Find solutions to maximize efficiency and revenue.
- Collaborate with site management and Human Resources on recruiting, hiring, staff development, and personnel issues.
- Maintain appropriate contact with all accounts and respond to requests as needed.
- Oversee performance of all business functions and processes ensuring compliance with company and customer expectations at assigned sites in collaboration with cross-functional leaders.
- Prepare accurate departmental reports.
- Manage discipline and termination of employees in accordance with company policy.
- Perform other duties as assigned.
Qualifications/Requirements
- Bachelor’s Degree in a related field or equivalent work experience.
- Prior experience with a government contractor preferred.
- Ability to obtain a Government Secret Security Clearance.
- Preferred candidate will be located on the East Coast due to occasional travel requirements.
- Proven experience in developing and implementing operational plans, and analyzing financial and quality data; experience in developing and/or operating management service organizations.
- Proficiency in Microsoft Office Programs, with a strong emphasis on Microsoft Excel.
- Effective communication skills with both executives and staff to create and administer policy.
- Ability to implement centralized processes in a large, complex environment.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Ability to motivate and inspire employees through positive encouragement and coaching.
- Ability to work independently with minimal supervision.
Equal Opportunity Employer/ Veteran/ Disabled
