Account Development Manager

Position Overview

We are seeking a motivated and detail-oriented Account Development Manager to join our team. This role focuses on building and maintaining strong relationships with customers while managing accounts effectively. The ideal candidate will spend 30–40% of their time managing and maximizing existing accounts and 60–70% seeking new business opportunities within the DFW Metroplex.

Key Responsibilities

• Account Management:

• Manage and maintain customer accounts, ensuring all PM schedules are established, tracked, and up to date as needed.

• Monitor pending repairs and ensure timely follow-up to maximize shop efficiency.

• Conduct regular account reviews and ensure fleet data accuracy, onboarding new units, and deactivating outdated ones.

• Build rapport with fleet managers to maintain an accurate list of active units.

• Ensure all customer vehicles are maintained to a high standard, coordinating clean-ups quarterly, bi-annually, or annually as needed.

• Maintain customer fleet health at 100% current.

• Customer Onboarding

• Follow up on all leads that are generated by phone calls, sourced from an outside sales rep, or any other lead that is found.

• Contact the customer lead and complete a customer onboarding questionnaire.

• Gather detailed customer information, including fleet size, maintenance needs, and warranty status.

• Collaborate with the shop team to onboard and integrate new accounts effectively.

• Sales Efforts:

• Identify and pursue new business opportunities, focusing on fleets with 3–50 trucks/trailers - out-of-warranty, company owned assets.

• Vet potential customers to ensure alignment with the company’s ideal customer profile.

• Customer Interaction:

• Establish strong customer relationships through regular communication and on-site visits.

• Be available outside of regular business hours for urgent customer needs, while maintaining healthy boundaries.

• Work in coordination with our service departments to communicate with the customer, schedule as needed, follow-up on account issues.

• Market Awareness:

• Stay informed about market trends and their implications for customer accounts.

• Function as a liaison between the customer and the service department to provide tailored solutions.

• Attending industry events locally and or regionally

Qualifications and Skills

• Strong interpersonal and communication skills; highly sociable and approachable.

• Detail-oriented with the ability to manage multiple accounts effectively.

• Mildly assertive with a proactive approach to problem-solving and relationship management.

• Comfortable working independently and taking responsibility for customer satisfaction.

• Basic IT skills to track, monitor, and maintain customer data.

• Previous experience in sales, account management, or the trucking industry is a plus.

Territory

• Focused on the immediate Fort Worth/DFW Metro Area. As leads progress beyond, willingness to travel if needed.

Compensation

• Competitive based salary commission-based structure:

• Salary will be based on experience.

• Tiered compensation based off account performance.

• Mobile Phone and Company Laptop/Tablet provided.

If you are a self-motivated individual passionate about customer relationship management and the heavy-duty transportation industry, we encourage you to apply. Join our team and help keep the industry moving!

Responsibilities

• Lead and manage the sales team to achieve company sales targets and objectives.
• Develop and implement effective sales strategies that align with market trends.
• Analyze sales data and market conditions to identify opportunities for growth.
• Negotiate contracts and agreements with clients to maximize profitability.
• Foster strong relationships with key accounts through exceptional customer service.
• Conduct regular performance reviews with team members, providing coaching and support as needed.
• Collaborate with marketing teams to enhance brand visibility and promote products effectively.
• Monitor competitor activities and adjust strategies accordingly to maintain a competitive edge.

Qualifications

• Proven experience in account management, technical sales, or outside sales roles.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent negotiation skills with a track record of closing deals successfully.
• Ability to analyze data effectively to inform decision-making processes.
• Demonstrated experience in business development and identifying new market opportunities.
• Exceptional customer service skills, ensuring client satisfaction at all levels.
• Strong communication skills, both verbal and written, with the ability to present ideas clearly.

If you are passionate about driving sales success and leading a high-performing team, we encourage you to apply for this exciting opportunity as a Sales Manager!

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• On call

Ability to Relocate:

• Fort Worth, TX 76106: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $100,000