What are the responsibilities and job description for the Engineering System Support Analyst II position at TDW Inc?
At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.
Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.
Overview
As an Engineering System Support Analyst II, you will provide technical application support for the whole engineering function globally. They work with customers to review and resolve issues and perform troubleshooting and related analysis; escalate issues as appropriate or serve as the escalation point for highly complex issues.
Key Responsibilities
Primary duties may include, but are not limited to :
- Support of applications within assigned platform modules and resolve technical software issues and provide enhancement plans.
- Work with end user to gather requirements on new features and modules.
- Perform integration work around assigned applications.
- Develop new platform implementations and customizations, as needed, based on customer needs.
- Collaborate with stakeholders, business analysts, process leaders, and architects in interpreting requirements and configuring and scripting into specific applications.
- Document design, development work and testing results.
- Perform IT testing and assist on user acceptance testing.
Experience
Knowledge, Skills, and Abilities
