What are the responsibilities and job description for the SENIOR COLLECTIONS COORDINATOR position at TDW?
At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.
Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.
Overview
Supports the company's cash flow objectives and customer service expectations of excellence by managing the assigned collection portfolio in an advanced manner.
Key Responsibilities
Primary duties may include, but are not limited to :
- Responsible for the fast-paced collections
- Responsible to maintain acceptable aging levels
- Manage collection notes on an advanced level
- Works with internal teams and customers to perform Root Cause Analysis on past due accounts
- Accountable to meet with manager weekly to discuss performance metrics
- Works with differing teams and team members to resolve invoice disputes
- Determines the frequency and type of collection activity to be initiated against past-due customers
- Develops written procedures and contacts to support collection process on assigned portfolio accounts and ensures appropriate collection activities are followed in sequence
- Works closely with Customers, Sales, Customer Service, Admins, Service Centers, and Operations as required
- Work in Sales Force, Excel, Service Now, Axapta, WinSoft Great Plains, Word, and Email
- Maintain strong partnerships with internal and external customers by understanding and responding to customer needs and requirements for billing and payment execution.
Experience
Knowledge, Skills, and Abilities
