What are the responsibilities and job description for the Service Manager - HVAC & Plumbing position at Team Bob's Heating, Cooling, Plumbing?
We are currently seeking an industry (HVAC & Plumbing) experienced Service Manager to join our team! The perfect candidate must have strong leadership presence and proven success motivating a workforce. Must be able to work with a great sense of urgency to drive daily results, create a vision, set goals and hold the team accountable, at the same time as creating a satisfying customer experience. Excellent communication and problem-solving skills and the ability to work independently with a high level of organization and attention to detail are a must. An energetic personality and willingness to grow the team will contribute to our ongoing success and commitment to excellence. If you are a natural leader with a 'can do' attitude, please apply now!
About Team Bob's : For over 40 years, Team Bob's has been a trusted provider of heating, cooling, and plumbing services to the Traverse City and surrounding areas. Recognized as the #1 HVAC and Plumbing company in Traverse City in 2024, we've earned our reputation as local industry leaders. At Team Bob's, we pride ourselves on not just being a company, but a close-knit family with a strong commitment to exceptional customer service, integrity, and a supportive work culture. Joining our team means joining a family that will champion your career growth. We're known for our outstanding company culture, positive work environment, and collaborative team mentality, consistently earning recognition as a top employer by the Better Business Bureau, the Record Eagle and our community.
At Team Bob's, we know that our talented team is what allows us to keep growing and raising the bar, and it is important that our team thrives. That is why we offer a generous benefits package , the opportunity for advancement and promotions , and a healthy work / life balance so our employees can have time to spend with their families and loved ones. Discover why our employees love being part of Team Bob's!
Position Summary : To manage the service operations of the company. This includes overseeing the daily dispatching and efficiencies of the service technicians and department. Other duties include customer relations, reviewing all billing and warranty claims, interaction with the other managers in respect to their warranty and installation needs. Responsible for making sure that all service techs are properly trained. The Service Manager is expected to handle all aspects of the service department and to ensure its continued profitability and growth.
Work Hours : 7 : 00am - 5 : 00pm, Monday through Friday; some weekends and evenings
Pay Scale : $75,000 base, with $100 K Target, Top Pay for Top Talent
Required Qualifications :
- Prior experience in Management, Service Industry
- High school diploma or its equivalent
- Computer skills
- Ability to multi-task
- Organizational skill set
- Advanced customer service skills
- 3 years related experience training / customer service
- 3 years related experience in management / service industry
- Knowledge of HVAC and or Plumbing industry
- Excellent verbal skills
- Professional phone skills
- Strong interpersonal skills
- Energetic personality
- Well organized and able to work independently
- Responsible for the profitability of the Service Department
- Responsible for making sure Service Technicians are properly trained
- Ensure daily invoicing / billing
- Supervises Service Dispatcher(s) and department related staff / functions
- Coordination of service marketing calendar
- Plans for seasonal fluctuations through maintenance contracts
- Ensuring proper detail of work performed and customer interaction Benefits :
- 401(k)
- Company Paid Medical Insurance
- Life Insurance
- Vision Insurance
- Dental Insurance
- Paid Time Off
- Paid Holidays
- Company Vehicle available
- Employee Assistance Program
- Company Logo Wear
Qualifications desired :
Essential Functions and Responsibilities (not limited to) :
Compensation : $75,000.00 - $125,000.00 per year
Why Team Bob's Heating, Cooling, Plumbing?
Team Bob's is proud of our commitment to quality, integrity, and customer satisfaction for 35 years! When you join our Team, you are more than a number, you are a valued member of our family. Team Bob's provides a stable working environment in our beautiful new location in the heart of Traverse City. Our company is committed to excellence and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success.
Do you have what it takes to join Traverse City's #1 HVAC company?
It takes hard work and integrity to secure a job position with Team Bob's, but once you've made it, you join a family that will have your back and advance your career at every turn.
Salary : $75,000 - $125,000