Parts Specialist

Parts Specialist

Gap, PA

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  Manage parts inventory and perform all tasks within the department when needed. Potential opportunity for managing our parts department, including supervising department employees for the right person
• Work for a privately owned company where you are a valued teammate, and there are growth opportunities for those eager to develop their skills
• Speak with our customers and Service Techs in person and on the phone to determine what part they need for their equipment
• Ask questions and request photos of the piece to make sure you have a clear understanding of which part they need
• Identify the make/model number of the equipment that needs service and the correct part number
• Research which vendor will have a new or aftermarket part available and assess pricing and shipping times
• Order parts and correctly document all information in our EBMS software
• Provide accurate invoices to customers directly from our accounting/inventory system
• Maintain an accurate parts inventory and monitor parts shipping and receiving
• Enjoy a Monday through Friday work schedule – no evenings or weekends required

Since 1996, Sam's Mechanical Service has been a trusted provider of efficient forklift and warehousing solutions for businesses throughout Lancaster and the surrounding counties. We provide rentals, sales, and service and offer a complete selection of new and used forklifts, tow motors, and lift trucks from brands you know and trust.

We are growing and looking to hire a full-time Parts Specialist to work with our customers and service techs to accurately identify and quickly order the parts needed to keep their equipment up and running. At Sam's Mechanical, we pride ourselves on providing personal, customer-focused service for all of our customers' parts needs, big or small.

Our Core Values: Treat People with Respect, Solve Customer Problems, Be Neat & Organized, Do it Right

Our Ideal Parts Specialist will be:

• Experienced: 3 years of experience working in parts/service for equipment, automotive, trucking, or similar industries. We are willing to provide specific training on working with parts from forklifts and related equipment. Supervisory experience is a plus
• Mechanical: Able to understand how the equipment works and identify the needed part based on customer descriptions & photos
• Communication/People Skills: Able to build great rapport with customers, vendors, and crew. Must have excellent phone and customer service skills
• Detailed: Can accurately manage a complex multi-step process of collecting information, identifying part numbers, assessing the availability of parts, placing orders, generating sales orders, communicating shipping dates, etc.
• Team Player: Humble enough to admit mistakes. Drive to do a great job. Great people skills
• Flexible: Able to change activities to accommodate the needs of phone and walk-in customers and remain calm in a fast-paced, sometimes hectic environment. Does what it takes to get the customer's equipment back up and running
• Investigative: Asks excellent questions to get to the heart of what the customer needs. Enjoys researching to get the best possible price/quality parts for our customers
• Computer Skills: Ability to learn our software, research on the internet, and communicate via email.

What We Offer Our Parts Specialist:

• $25 - $30 /h, Depending on Experience
• Opportunity for growth
• Health Insurance
• Dental & Vision Insurance
• Retirement with company match
• Paid Holidays & Paid Vacation
• Consistent Mon-Fri Schedule; approximately 45 hours per week (OT pay)
• No evenings or weekends required
• Uniforms with laundry service provided.
• Life Insurance & Short-Term Disability Insurance
• A small, stable, growing company that values its employees
• Family-friendly, faith-based work environment.

To Apply

Please submit your resume in Microsoft Word or PDF format to be considered for our Parts Specialist position.

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