What are the responsibilities and job description for the Senior Client Support Specialist (Apply in minutes) position at Genuine Parts Company?
SUMMARY
Under limited supervision, the Senior Customer Service Representative respondsto customer inquires and places customer orders to ensure customerexpectations are accurately determined and met. This role has in-depthknowledge of the companys products and services. The Senior Customer ServiceRepresentative develops and broadens relationships with customers to fullyunderstand needs and wants. This role provides guidance and advice to lessexperienced Customer Service Representatives.
JOB DUTIES
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Influences Motion Industries gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
Expedites backorders. May pull inventory and prepare order for shipment to customer.
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
May handle customer returns.
May be assigned to one customer.
Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
May be responsible for quality andor safety in the branch.
Performs other duties as assigned.
Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED
Five (5) or more years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
Excellent communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Excellent computer skills.
Excellent negotiation skills.
Strong product knowledge.
Reliability, organization, and attention to detail required.
COMPANY INFORMATION
Motion offers an excellent benefits package which includes options forhealthcare coverage, 401(k), tuition, reimbursement, vacation, sick, andholiday pay.Not the right fit? Let us know youre interested in a future opportunity byjoining our Talent Community on [jobs.genpt.com](http : jobs.genpt.com) orcreate an account to set up email alerts as new job postings become availablethat meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion,marital status, national origin, citizenship status, age, pregnancy, sexualorientation, gender identity or expression, genetic information, disability,military status, status as a veteran, or any other protected characteristic.GPCs policy is to recruit, hire, train, promote, assign, transfer andterminate employees based on their own ability, achievement, experience andconduct and other legitimate business reasons.
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