Service Manager

Service Manager

Washington Boro, PA

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  Act as the first line of support for our equipment rental customers, ensuring they receive prompt attention to their equipment service needs.
• Oversee service work, including booking jobs, assigning tasks, and monitoring service and maintenance records for rental equipment and customer machines.
• Provide phone support for troubleshooting and dispatch technicians for more complex issues as needed.
• Assist with repairs on the road and in the shop, as needed, when other technicians are not available.
• Create & manage service tech schedules, monitor productivity, and handle time-off requests.
• Ensure timely and accurate billing of customer repairs using Point of Rental (POR) software.
• Maintain a clean, organized, and efficient work environment in the office and on service trucks.
• Collaborate with the Parts and Shop Managers to order parts and coordinate weekly communication on incoming work.
• Provide equipment training to customers and employees, ensuring proper setup and safe operation.
• Join a family-oriented, team-driven company where integrity, efficiency, and dedication to service are at the core of everything we do.

Established in 2007, Slaymaker Rentals is a trusted provider of high-quality rental equipment specializing in lifts, excavators, backhoes, and more. Our mission is to exceed expectations by delivering outstanding service and providing solutions that empower our customers. With a family-like, team-oriented atmosphere, we work together toward a shared vision, where integrity, dedication, and efficiency drive everything we do.

We are seeking a Service Manager to oversee our service repair technicians and operations and ensure our customers receive timely and efficient service for their equipment. If you're a skilled leader passionate about quality service and team development, we'd love to have you join our team.

Our Ideal Service Manager:

• Experience: 2-5 years as a mechanic, preferably with construction-related equipment. Previous experience as a Service Manager is a plus, but the company is willing to develop skilled mechanics for this role.
• Computer Skills: Proficient in Microsoft Office Suite and comfortable learning our billing software (Point of Rental).
• Detailed & Accurate: Ensures high-quality, precise work with strong organizational and multitasking skills with a focus on safety and quality.
• Excellent Communicator: Strong verbal and written communication skills with the ability to effectively interact with customers and team members.
• Strong Leader: Proven leadership ability with a flexible approach, capable of prioritizing tasks and managing a team.
• Customer-focused: Patient, professional, and personable, with excellent customer service skills.
• Problem-solver: Ability to assess issues, develop solutions, and make decisions.

What we offer our Service Manager:

• $80 - $85K/year – DOE
• Health, Dental, & Vision Insurance
• 401K w/ a 3% company match
• Paid Time Off
• Paid Holidays
• Life Insurance
• Company Uniforms
• A family-friendly, faith-based company that values integrity and efficiency where your contributions are appreciated and your growth is encouraged.

To Apply

To be considered for our Service Manager position, please submit your resume in Microsoft Word or PDF format.

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