PLM Support Representative

Team D3 is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class engineering, design, process automation, and data management technologies.

Team D3 is seeking a PLM Support Representative that is passionate about supporting the manufacturing engineering community. Team D3 provides its team members the room to grow and the support & leadership to succeed with great earning potential.

ROLE: PLM Support Representative

POSITION SUMMARY:

As a PLM Implementation Administrator, you will be working with our clients to manage their custom Fusion Manage (PLM) implementation to maintain day in and out tasks like creating users and importing/maintaining customer data. In addition to these administrative tasks you will be responsible for helping the developers and implementers on new projects to offload tasks like basic configuring and data import into Fusion Manage.

PRIMARY DUTIES AND RESPONSIBILITIES:

• System Administration of Custom PLM/Vault Implementations. Using system login privileges and following documentation to correct known issues in Fusion Manage and Vault as issues/requests arise. Examples include:
  • Creating/updating users in system
  • Using pre-built automations as well as manual methods to modify and manage protected customer data
  • Escalating issues that arise for undocumented processes
• Prepare documentation for common workflows. Examples include
  • User Acceptance Testing Documentation
  • Training Documentation
• Project Contributor: Work as a contributor to consulting projects, interfacing with both internal and external team members, following the approved project scope and communicating status, issues, and changes through to the appropriate people. Examples include:
  • Cleanup of Excel Data prior to Importing to a New System
  • Updating Terminology within system

QUALIFICATIONS:

• College degree or equivalent work experience
• General knowledge of manufacturing business systems and/or processes (CRM, ERP, PDM, PLM, MES, and CAD)
• Strong attention to detail
• Excellent communicator, both verbal and written
• Basic knowledge of Cloud System and Software as a Service (SaaS)
• Documentation Skills using Microsoft Office (Word, Excel)
• Able to follow directions
• Organized with good work habits

ADDITIONAL CONSIDERATIONS FOR:

• Basic scripting knowledge (JavaScript)
• Network Administration
• Design/Engineering

LOCATION & TERRITORY:

• Territory will cover clients across the US
• Willingness to travel overnight (less than 5%)
• Report to a D3 office located within 50 miles of your home address
• D3 will provide the required computer systems and software
• Accommodation and requirements for Remote-Worker-Exception
  • Manager approval
  • Home address exceeds 50 miles from the closest D3 office
  • Dedicated Home Office
  • Quiet location, free from distractions
  • Reliable High-Speed Internet with minimum performance of Download 10 Mbps & Upload 5 Mbps
  • Observe standard hours of operation
  • This is a non-reimbursable expense, consult your tax preparer for potential deductions.

COMPENSATION: Hourly

EMPLOYEE BENEFITS:

• 2 weeks PTO annually plus flexible paid time off
• D3 Observed Standard Holidays
• Company group health insurance, nominal fee for employee coverage
• Short-term & Long-term Disability included
• Optional Cafeteria Plan, Dental, Vision, Life, Insurances Available
• 401K Program with D3 matching up to 4% of your base salary
• Eligibility of Benefits as follows:
  • Insurance coverage(s), paid holidays, 401k, vacation starts the first of the month following 30 days of employment

EOE/Veteran/Disabled