What are the responsibilities and job description for the Service Customer Service Representative position at Team Gillman?
Representatives for our Service Business Development Center
If you love to win and are fiercely competitive, then don’t let this amazing opportunity pass you by. These newly appointed positions are in our platform office center located in the Spring area. No late nights, no early mornings or major holidays and you pick the Saturdays you would like to work 2 times a month. These candidates must be able to work in an independent adult environment without constant oversight. Self-motivated, trustworthy and result driven.
We are looking for motivated, passionate and energetic candidates who can utilize the investments spent to get high quality results. This includes our new office that we are using to generate the perfect customer experience. You will also have the support of the inside service staff/BDC and highest quality marketing along with technology which is second to none.
This Business Development Center is hiring experienced service BDC Professionals. Must have customer service, phone, and computer experience. Very competitive pay plan and signing bonus for the right candidates! We are working on building a powerhouse team for our new state of the art facility.
The BDC is responsible for working with our Service AI platform at all our locations, our robust Retention platform, establishing relationships with customers and scheduling appointments for Retention and Service Departments.
The BDC Representative interacts daily with the Platform Director for the Dealership Group and the Senior Associates. Again, this is a position for a highly time efficient, organized individual looking for an amazing career with opportunities not just a job.
Responsibilities
- Receiving inbound service phone messages, texts and leads. Return calls only. Not live inbound blind calls.
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to potential customers including text messages and emails
- Contacting clients prior to appointment date to confirm appointment
- Following up post visit to ensure customer satisfaction when applicable
- Contact customers and perform a needs analysis including make, type, and features of vehicle desired.
- Handle a high volume of Service Retention leads that are of high-quality, paid and organic internet leads
- Set, confirm and follow up with all appointments if required
- High school diploma or equivalent
- Excellent oral, written, and interpersonal communication skills
- Extensive customer service, sales, or telemarketing background
- Excellent Social Media Skills: Facebook, Twitter, Instagram, Snapchat, etc.
- Proficient in Text Messaging
- Outstanding Relationship Building Skills with Potential Clients.
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem-solving skills
- Education and/or Experience
High School Diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.
Bilingual- Vietnamese, Spanish, Arabic preferred not required
Prior sales, service, or BDC training with a proven track record is a PLUS
Qualified candidate should have experience in automotive or trucking
This is a fulltime position. Not remote.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Full health benefits (medical, dental, vision, life)
401k Retirement savings plan with company match
Employee discounts
Drug Free Work Environment
Equal Opportunity Employer
About Our Dealership (Team Gillman)
Since 1938 and with over 70 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank’s son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.
Now, owned and operated by Ramsay’s son Chris Gillman, Team Gillman has dealerships in Houston, Rosenberg, Kingwood, and Clear Lake representing Acura, Honda, Subaru, Mazda, and Volkswagen. Success has not altered the organization’s founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
