What are the responsibilities and job description for the Office Manager position at Team Pest USA?
Pest USA is a family owned and operated growing Pest and Termite Control Company. Established in 1971, we have proudly upheld the true values of customer service and have grown into new territories and markets.
Summary:
The Office Manager position plays an integral part in our customer service and office efficiency by ensuring all administrative staff under their direction is providing the services and practices to support our internal team and excellent service to our customers.
Essential Functions:
- Manage Administrative staff under their direction including daily assignments, training, mentoring, and coaching.
- Assist in answering high volume of inbound customer service calls
- Maintain and updates customer account information in a customized database
- Branch accounts receivable collections
- Comply with state and federal regulations, company policies, procedures, and guidelines
- Act as point of contact for general customer service
- Assist with scheduling appointments for Technicians and Sales
- Convert accounts receivable and process customer payments
- Respond to answering service messages
- Specialize in customer resolution
- Handle any escalated customer service concerns with tact and professionalism
- Perform other duties as required by management
Minimum Qualifications:
- Exceptional written and verbal communication skills
- Proficient use in Microsoft Office programs with emphasis on Adobe and Outlook
- Ability to multi-task in a high-volume environment
- Excellent customer service skills
- Excellent time management skills & organizational skills
- Problem solving skills
- Pest Pac knowledge is a plus
- Ability to pass a drug screen and 7-year background check
- Legally able to work in the United States
Physical Requirements:
Must be able to meet the physical demands of a typical office environment - sitting and/or standing for long periods of time as well as possible light lifting to 20lbs on occasions. Additionally, repetitive movement of hands for long periods of time.
Pest USA proudly offers:
- Competitive compensation
- Medical, Dental, and Vision insurances
- Affordable Life and Short-Term Disability
- Supplemental insurance benefits
- Vacation, Sick and Holiday Time Off
- 401k with company match
