Director of Client Services

The Director of Client Services is responsible for overseeing and managing the day to day administrative and client support functions of the outpatient and inpatient facility. This role includes oversight of leadership staff functions involved in inventory and supplies management, vendor management, client nutrition program, client support services, and front desk hospitality and administrative duties. The Director of Client Services will ensure that services are delivered effectively, meet quality standards, and align with the organization's mission to promote the health and wellbeing of individuals affected by addiction and/or mental health disorders.

Education Requirements:

• Preferred, bachelor's degree in business administration.
• Required, High School Diploma or GED.

License Requirements:

• None

Knowledge Requirements:

• Strong understanding of mental health and addiction treatment and regulatory requirements.
• In-depth knowledge of operational planning, budgeting, resource management, and performance optimization.
• Knowledge of data analysis and reporting tools to drive company improvement plans.
• Excellent interpersonal, communication, and negotiation skills, with the ability to build and maintain effective working relationships at all levels of the organization and with external stakeholders.
• Knowledge of alcohol and other drugs that includes:
  • Alcohol and addictive drugs and their physical, emotional, intellectual, and spiritual impact on the individual.
  • Alcohol and addictive drugs and their impact on the family.
  • Ability to determine if a medical emergency exists and to take appropriate action, when necessary.
• Knowledge of emergency procedures used in case of alcohol and/or drug overdose.
• Knowledge of the stages of alcohol and other drug withdrawals and ability to take appropriate action at each stage.
• Knowledge of Federal, State and Municipal laws and/or regulations that regulate the treatment of alcoholism and drug addiction, including:
  • Confidentiality
  • Patient Rights
  • Professional Code of Ethics
  • Discrimination
• Knowledge of airborne and blood borne pathogens (TB, HIV, AIDS, HB) and risk reduction methodologies and the use of universal precautions.
• Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description which are related to work as a member of an addiction treatment team.

Areas of Responsibility

• Leadership and Management:
  • Interview, hire, and train new employees.
  • Provide leadership and management to reporting staff, including but not limited to performance reviews, accountability, and terminations.
  • Foster a positive and inclusive work environment that promotes teamwork, professional growth.
  • Coordinate staff meetings, training, and development initiatives.
• Reception Management:
  • Oversee inpatient receptionist staff to ensure efficient front desk operations, including client support services and other functions as assigned.
  • Ensure that receptionists maintain a welcoming and professional environment for clients and visitors.
  • Develop and oversee effective protocols for effective communication between reception and other departments to enhance client experience.
• Client Support Services Program Oversight:
  • Develop, implement, and evaluate client service programs to ensure they support the functions of the clinical and medical staff and meet the needs of individuals in recovery.
  • Oversee the nutrition program, ensuring that meal plans meet client dietary needs and support overall wellness.
  • Manage the inventory and supply function to ensure that all necessary materials and resources are available to deliver quality client care
• Quality Assurance:
  • Establish and maintain quality assurance protocols to ensure compliance with regulatory standards and organizational policies.
  • Monitor client satisfaction and outcomes, implementing improvements based on feedback and data analysis.
  • Collaborate with clinical and medical staff to ensure that services provided align with best practices in behavioral health and addiction recovery.
• Policy Development:
  • Contribute to the development and implementation of policies and procedures related to client services, inventory management, nutrition, and reception.
• Budget Management:
  • Develop and manage the budget for client services, including inventory, nutrition programs, and reception areas.
  • Identify cost-saving opportunities while maintaining high-quality services.
• Stakeholder Engagement:
  • Build and maintain relationships with external partners and vendors, and community to enhance service offerings.
  • Collaborate with other departments to ensure a holistic approach to client care.