What are the responsibilities and job description for the Helpdesk Support Intern position at Team Velocity?
As a Helpdesk Support Intern, you must be able to provide user guidance and first-level support by assisting with incident resolution. You must be able to provide solid customer service in a demanding environment and have strong interpersonal and communication skills to effectively communicate with end users. Qualified candidates are able to translate technical jargon and concepts to non-technical users.
This is a part-time, 20-30 hours per week, paid internship located in Herndon, VA. Candidates must reside within commuting distance of our Herndon location.
Responsibilities may include:
- Assist with basic Help Desk support (Tier 1)
- Assist with computer setups and upgrades, phones, and other IT-supported devices
- Assist with providing IT orientation sessions for new employees
- Assist staff with AV systems setup in conference rooms
- Provide support for special projects related to hardware and software enhancement and troubleshooting
Requirements:
- Must be a current student seeking internship or a recent graduate with a degree in the Information Technology field
- Show meticulous attention to detail, great organizational skills, and a positive, can-do attitude
- Possess superior oral and written communication skills and the ability to work with a variety of people at all levels of the firm
- Able to meet deadlines while juggling multiple requests and projects
COMPENSATION
This is a part-time, onsite, hourly position located in our Herndon, VA office, starting at $15/hour, commensurate with experience.
NEXT STEPS
If you meet the requirements and are interested in applying for this role, please complete the online application, be sure to include a current resume and contact information. NO PHONE CALLS PLEASE.
ABOUT TEAM VELOCITY
Team Velocity is a SaaS technology provider serving the automotive industry. We provide an omni-channel marketing automation platform and retailing solutions to OEMs and dealerships nationwide.
We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocitys proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to the final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.
Salary : $15
