What are the responsibilities and job description for the Onboarding Product Specialist position at Team Velocity?
As an Onboarding Product Specialist, you will serve as the technical subject matter expert and primary point of contact during the setup and onboarding of new dealership clients. This role requires a blend of product knowledge, technical aptitude, and customer-facing communication skills. You will configure default payment and incentive parameters, manage and map inventory feeds for advanced pricing strategies, and troubleshoot data and system-related issues to ensure a smooth launch experience. Your work will directly support product adoption, customer satisfaction, and long-term retention.
This is a full-time, onsite, salaried position located in our Phoenix, AZ office. Candidates must reside within daily commuting distance to our Phoenix location.
Roles & Responsibilities:
- Configure and present default payment structures, OEM incentives, and dealership-specific pricing strategies during the onboarding process.
- Manage inventory feed integrations, ensuring accurate mapping of pricing, discounts, and vehicle-level data across platforms.
- Partner with cross-functional teams (product, development, support) to troubleshoot setup issues and escalate technical concerns as needed.
- Lead onboarding sessions with dealerships, providing guidance on platform capabilities and best practices for performance optimization.
- Act as a liaison between client needs and internal development priorities, contributing feedback to continuously improve onboarding workflows and product features.
- Monitor data flow and system performance to identify and resolve discrepancies in pricing, inventory, or customer-facing displays.
- Support product retention by ensuring a seamless onboarding experience that promotes long-term customer engagement.
- Maintain comprehensive documentation of onboarding configurations, client-specific requirements, and recurring technical patterns.
Qualifications:
- BS/BA in a related discipline or an equivalent combination of education and work experience
- 23 years' experience in Automotive Digital Advertising account management, required
- Google Certifications (Ads, Analytics, Video, Mobile, etc.), highly preferred
- Experience working with web-based product platforms, CMS tools, or dealer management systems (DMS), highly preferred
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience using Salesforce
- Working knowledge of HTML, CSS, and website analytics tools (e.g., Google Analytics)
- Familiarity with digital marketing strategy, including SEM, SEO, display advertising, Google Ads, and Bing
- Strong understanding of inventory data feeds, automotive pricing structures, and incentive programs
- Excellent troubleshooting and analytical skills, especially related to feed logic, data mapping, and pricing discrepancies
- Strong communication skills, with the ability to explain complex technical concepts in a clear, customer-friendly way
- Detail-oriented, with the ability to manage multiple onboarding projects simultaneously
- In-depth knowledge of dealership operations and workflows
- Proven ability to collaborate with stakeholders at all levels within a dealership
- Strong customer service and relationship management capabilities
- Self-starter with a proactive mindset, able to work independently and within a team
- High energy, resilient, adaptable, and motivated by solving problems and driving results
Compensation
Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
Next Steps
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.
ABOUT TEAM VELOCITY
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide.
We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocitys proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.
