What are the responsibilities and job description for the Bilingual Spanish Call Center Agent – FT- Remote WFH After Training position at TeamHealth?
External Job Description And Responsibilities
In this position, you'll utilize your Bilingual Spanish communication skills to deliver exceptional customer service to our diverse patient base. Join us in making a meaningful impact on our patients' experience
Can Work From Home after training- equipment will be provided!
We offer Paid Training.
Training is On-site at our Cedar Bluff location in Knoxville, TN.
(4 weeks 8am - 5pm)
Benefits
This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations.
Essential Duties And Responsibilities
Qualifications / Experience
Location
On-Site
Working Level
Full-Time
Job Category
Healthcare, Insurance, Other
LinkedIn
No
Career Builder
Yes
ID
48992BR
In this position, you'll utilize your Bilingual Spanish communication skills to deliver exceptional customer service to our diverse patient base. Join us in making a meaningful impact on our patients' experience
Can Work From Home after training- equipment will be provided!
We offer Paid Training.
Training is On-site at our Cedar Bluff location in Knoxville, TN.
(4 weeks 8am - 5pm)
- NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES**
Benefits
- Generous Personal Time Off
- 8 Paid Holidays per year
- Quarterly bonus plans- gives you the chance to add to your income!
- Business casual dress code- we want you to feel comfortable at work!
- Learning and Development- internal subject matter experts offer ongoing training to get you up to speed
- Wellness programs that focus on emotional, social, physical, and financial wellbeing
- Flexible work schedule
- Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
- Work that Stays at Work. Your time off is yours!
- Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
- Prepare for the Future. 401K program (Discretionary matching funds available)
This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations.
Essential Duties And Responsibilities
- Provide service to patients in a professional manner.
- Provide excellent, concise communication.
- Learn and understand ETM software operation.
- Learn and understand billing and account operations.
- Answers and documents all telephone inquiries.
- Research and resolve problems with patients bills.
- Updates patients’ insurance coverage as needed.
- Prints courtesy claims and itemized statements.
- Rebills accounts after receiving insurance information.
- Arranges financial agreements with patients using budget plan as needed.
- Performs other duties and assignments as requested.
Qualifications / Experience
- High school diploma or equivalent required
- Strong communication skills (oral and written) required
- Ability to speak, listen and type simultaneously
- Understanding and familiarity with Microsoft Windows environment
Location
On-Site
Working Level
Full-Time
Job Category
Healthcare, Insurance, Other
No
Career Builder
Yes
ID
48992BR
