What are the responsibilities and job description for the Patient Services Representative position at TeamHealth?
Job Overview
The Patient Services Coordinator acts as a liaison between Team Health affiliates, National Patient Services Call Center, and BasePointe Billing Center to resolve complex client-related issues.Essential Duties and Responsibilities:
The Patient Services Coordinator acts as a liaison between Team Health affiliates, National Patient Services Call Center, and BasePointe Billing Center to resolve complex client-related issues.Essential Duties and Responsibilities:
- Resolve and research Team Health Client Services complaints.
- Resolve and research hospital complaints relating to patient issues concerning billing and charges.
- Research accounts on the system and request medical records.
- Submit researched accounts to Medical Coding for review.
- Submit researched accounts to Medical Director after the Medical Coding Manager has reviewed complaints needing clinical review.
- Adjust accounts according to Team Health affiliates after approval from Medical Coding Manager or Medical Director.
- Correspond with collection agencies to coordinate billing and reimbursement resolution.
- Correspond to resolve client-related issues with the Better Business Bureau and Consumer Affairs office.
- Handle warm transfers for the National Patient Services Call Center.
- Process NPSC and patient website information.
- Process ETM Tasks.
- Process incoming mail (LOD - Letters of Dispute - from service center or lockbox, insurance update).
- Communicate and follow up on client complaints with the Client Services Manager.
- Comply with mandatory requirements at the direction of the Client Services Manager.
- Assume other tasks, duties, and responsibilities as assigned by the Client Services Manager.
- Excellent personal computer skills, including proficiency in Microsoft Office.
- Ability to handle multiple tasks in a fast-paced environment.
- Knowledge of IDX-BAR is preferred.
- Excellent problem-solving, communication, organizational, and customer service skills.
- Education equivalent to completion of the 12th grade or a GED.
- A minimum of 6 months experience in a medical billing setting, with an emphasis on patient relations.
- Travel may be required to billing locations for resolving billing-related issues.
