Vice President

External Job Description And Responsibilities

JOB DESCRIPTION OVERVIEW:

This leadership position provides overall direction and management of the Site Coordinator process for the TeamHealth Hospital Medicine Regions and Divisions. The Vice President, Hospital Medicine Site Coordinator is charged with the management of HM chart flow and chart capture. They also must collaborate with Hospital Medicine leadership, providers, and division/corporate staff to facilitate a continuous quality improvement culture to hardwire required process and reconciliation standards, improve chart flow, and be skillful at managing via metrics.

Essential Duties And Responsibilities

• Direct supervision and leadership of HM Managers, Supervisors, and Site Coordinators
• Coordinates the annual goal-setting process and provides regular feedback to HM Leadership and their teams related to results and opportunities for improvement.
• Facilitates the development and implementation of hospital medicine Site Coordinator work processes, makes recommendations for increased efficiencies and effectiveness, identifies and implements operational best practices across the organization, and ensures standardization across TeamHealth. Includes follow-up and tracking procedures to ensure best practices are implemented.
• Develop and maintain the Hospital Medicine Site Coordinator Manual; manage the roll-out of new processes and facilitate training on these processes.
• Ensures that HM Site Coordinators are knowledgeable regarding chart flow standards and TeamHealth policies, have strong interpersonal skills to collaborate with providers, are able to analyze and act upon business reports related to individual providers and facilities, and can effectively prioritize their activities.
• Offers formal and informal training; completes performance evaluations and assists in setting goals for HM Site Coordinators.
• Coordinates start-up procedures of new billing contracts with the billing department and client services.
• Works closely with Health Care Financial Services (HCFS) leadership.
• Coordinates hiring, training, disciplinary actions, and terminations of HM Site Coordinators.
• Oversees work schedules and monitors and approves PTO for HM Site Coordinators in accordance with TeamHealth policy.
• Communicates TeamHealth policy changes to staff in a timely manner and is available and/or seeks assistance from Human Resources to answer questions relative to corporate policies and procedures.
• Communicate daily and/or weekly with HM Site Coordinators in order to remain abreast of work processes, collection progress, potential problem areas, etc.
• Interacts with various hospital personnel, as needed, to facilitate the charting process and allow for billing of the provider's services rendered.
• Understands and utilizes the Escalation Policy concerning outlier providers and lack of improvement after appropriate education efforts have been exhausted.
• Provides oversight for resolution of outstanding charts pending completion by facility, physician or chart capture.
• Initiate proactive communication with the Billing Center, the Client Services Manager, Medical Director, Regional Medical Director, and the facility to resolve issues that impede effective chart management processes.
• Responsible for creating and maintaining effective relationships with key facility personnel responsible for medical record systems and other ED-related systems.
• Utilizes established metrics reporting to evaluate staff and departmental performance outcomes and presents summary findings to leadership in a way that will promote dialogue and discussion for continuous improvement.
• Provides regular feedback to staff regarding strengths and provides actionable feedback when individual performance declines.
• Evaluates process improvement opportunities. Participate in the design, implementation, and evaluation of performance improvement activities and efforts.
  
  

Requirements

QUALIFICATIONS / EXPERIENCE:

• Bachelor’s Degree in Business or related field preferred or equivalent education and work experience
• Management experience required; preferably 5 years;
• Working knowledge of billing operations and/or business office operations preferred;
• Strong analytical and statistical skills and experience. Must be results-oriented;
• Leadership, teamwork, and the ability to influence and develop others;
• Good computer skills (Excel, Word, PowerPoint, and database management);
• Excellent judgment and decision-making skills are required;
• Excellent interpersonal skills;
• Excellent verbal and written communication skills;
• Excellent organizational and time management skills;
• Ability to support multiple employees, tasks, and deadlines;
• Ability to handle stress and conflict;
• Ability to work independently with minimal direction and supervision.
  
  

Supervisory Responsibilities

• Manages Site Coordinator(s)
  
  

Physical / Environmental Demands

• Job performed in a well-lighted, modern office setting; Moderate to frequent travel (25% out of town and overnight; via vehicle and commercial/commuter airplanes);
• Moderate to heavy stress levels;
• Occasional lifting, bending, standing, stooping, and reaching;
• Moderate to prolonged sitting and
• Moderate to prolonged work at a PC/computer.
• Occasional work in the evenings and on weekends.
  
  

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax), and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, it may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule, and/or more than five days per week.

Disclaimer

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

Job Benefits

TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth as ‘one of the greatest workplaces for diversity, 2024’ and TeamHealth is also ranked as ‘The World’s Most Admired Companies’ by Fortune Magazine. TeamHealth, an established healthcare organization is physician-led and patient focused. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us.

Location

Remote

Working Level

Full-Time

Job Category

Accounting, Healthcare, Management

LinkedIn

No

Career Builder

Yes

ID

50079BR