Outreach Specialist

Outreach Specialist Job Description

Reports to: Training & Support Manager, TeamMates Mentoring Program

Basic Function and Responsibility: Provide match support for mentors and mentees, demonstrate high-level customer service, problem solving, and mentor training to support chapter constituents across our five-state region.

Qualifications:

Bachelor’s degree or equivalent experience in business, education, public administration, or related field

Key Skills:

• Work with curiosity, positivity, confidentiality, and high level of professionalism to respond to and resolve the needs of our constituents via e-mail and by phone
• Must possess strong interpersonal and presentation skills and must be able to demonstrate effective teaching, oral, and written skills
• Highly motivated, self-starter with determination to solve problems
• Ability to organize multiple tasks efficiently while working under time constraints to meet workload/demands
• Experience in transitioning problems to policy and procedures when need arises
• Technical skills including Microsoft Office, email, and digital communication software;

Duties and Responsibilities: Work collaboratively with all TeamMates employees to provide training, resources and support throughout chapters and program

• Develop and implement resources for match support in accordance with the Elements of Effective Practice
• Facilitate both in person and virtual delivery of match support material
• Work collaboratively with program coordinators to ensure standards for making matches and match support are upheld throughout the organization
• Visit schools to cultivate relationships with school administration to garner support for TeamMates chapters
• Partner with the Training Manager to facilitate training
• Communicate critical details to chapter leadership
• Provide database management and technical support, ensuring accuracy of data entry
• Process all volunteer applications through references and background checks
• Work collaboratively with TeamMates Chapter/programs to facilitate renewal background check
• Collaborate with Regional Coordinators to create monthly reports for mentor match tracking
• Assist with implementation and closure of local programs
• Work with the team to provide efficient, effective work practices and processes
• Other duties as assigned

Location: TeamMates Program Headquarters Office - Gretna, NE

Working Conditions: This position works in a fast-paced, collaborative environment with a flexible 40-hour a week schedule both in the office and remotely/ for travel and events. Local and overnight travel may be needed occasionally, as well as the aptitude to present and hold virtual learning space. The ability to work a flexible schedule as needed. Physical requirements include the ability to work at a desk and in front of a computer for extended periods of time, engage in repetitive movements, and to occasionally lift up to 20 pounds.