Demo

AV/Tech Technology Specialist III

TeamPeople
Boston, MA Full Time
POSTED ON 4/13/2025
AVAILABLE BEFORE 5/11/2025

Primary Function

Great opportunity Brookline MA onsite

Learning & Event Technology Specialist III (LETS III) focused on AV / IT field engineering including advanced installation, system commissioning, AV networking and repair responsibilities. Expertise with technology from the following manufacturers preferred : Crestron (programming, VC4), Q-SYS, Shure, BiAmp, Logitech, Poly / HP.

LETS supports all AV / IT related services across the Boston campus including AV installation, repair and maintenance and design of new systems. Other staff in the group also support meetings, events and the teaching and learning mission of the college by providing best-in-class support to the faculty and students in their use of classroom technology.

Duties & Responsibilities

  • The Technology Specialist III will assist with AV / IT installation, repair and maintenance of spaces running Crestron systems in-room and through virtual control (VC4).
  • While all staff on the team are trained to do Tier I repair and assist with system installations when needed, the ideal candidate for this position would bring deeper Tier II / Tier III experience.
  • Many of the design projects are coordinated with external AV integration partners except for digital signage and flat panel installations, which are often handled in-house.
  • Experience in commissioning systems and working alongside integrators, facilities staff and trades would be helpful.
  • This onsite position entails working occasional evenings as needed for uninterrupted access to classrooms and other spaces for diagnostics and repairs.
  • May entail limited weekend / holiday work.

Skills & Qualifications

  • Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers.
  • Learn and support new technology quickly.
  • Must possess excellent interpersonal communication skills with strong customer service skills.
  • Work productively in cross-functional teams and / or resourcefully and independently as an individual.
  • Able to maintain control in rapidly changing situations, exhibiting a high level of independent decision making.
  • Education & Experience

  • 5-8 years’ experience working with AV / IT technology in field engineering, installation and repair role.
  • Bachelor's degree required.
  • Must hold a valid driver's license.
  • Must be able to lift moderately heavy equipment (up to 75 pounds.)
  • Experience with advanced installation, system commissioning, AV networking and repair responsibilities.
  • Expertise with technology from the following manufacturers preferred : Crestron (programming, VC4), Q-SYS, Shure, BiAmp, Logitech, Poly / HP.
  • PC and Mac hardware and software, AV / IT control and switching equipment, web conferencing, digital signage, Zoom Rooms, projection equipment, lecture capture, and video recording and production equipment.
  • Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion).
  • Working knowledge of media management systems such as Kaltura.
  • AVIXA Recognized AV Specialist and / or Certified Technology Specialist (CTS) certification(s) preferred.
  • Familiarity with ITIL.
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