What are the responsibilities and job description for the Visitor Services position at TeamPeople?
Primary Function
Responsible for delivering a superior level of hospitality and professionalism, which includes managing access to facilities, promptly addressing attendee concerns and inquiries related to museum services, and proactively overseeing the seamless flow of events and activities within the facility.
PAY TRANSPARENCY
Range : $27.00 / hr. - $32.00 / hr.
Duties & Responsibilities
- Lead tours and programs for visitors of all ages, based on scripted content
- Greet and interact with visitors on the museum floor, be creative and flexible in interacting and communicating with coworkers, attendees, and clients, providing excellent customer service
- Assist with inquiries related to museum services, hours of operation, personnel, events, logistics, directions, and other related matters
- Handle all interactions with visitors with the utmost hospitality and professionalism
- Be aware of inclusive customs, greetings, and needs of visitors from countries around the world, and visitors with special needs
- Accommodate special requests to the best of your ability to ensure a positive experience for all guests
- Resolve attendee complaints promptly and effectively; escalate safety concerns to the appropriate parties
- Manage and provide authorized access to buildings and units for attendees and visitors
- Utilize various software programs to accurately verify and input special arrangements and access permissions
- Conduct regular walkthroughs of the space, maintaining awareness of ongoing meetings and events, and being proactive in addressing any concerns, general tidiness of displays and products
- Other duties as assigned
Skills & Qualifications
Education & Experience
Diversity Inclusion & Customer Service Statement
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
EEO Statement
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Salary : $27 - $32
