Customer Operations Analyst - (Onsite - Clearwater, FL)

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization. Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better.

As a Customer Operations Analyst at TeamViewer Americas, you will play a pivotal role in supporting the tools, technology, and processes that drive business value for our customers. This role is ideal for analytically-inclined professionals with a passion for operational excellence and a knack for translating data into actionable insights. Working closely across our Customer Success and Value Realization teams, you’ll help design, refine and maintain the frameworks that underpin our value-driven initiatives, enabling scalable and repeatable successes.

This position focuses on communicating TeamViewer’s value proposition to our customers and our business. It requires a continuous improvement mindset to refine our internal processes and deliver support for our go-to-market teams, as well as project management skills to support recurring projects that enhance our customer success capabilities.

Responsibilities

Data-Driven Insights:

• Drive the design and implementation of an internal library of customer success stories
• Conduct analyses to identify trends and opportunities for value enhancement.
• Generate reports that highlight the measurable impact of TeamViewer solutions.

Value Tools and Processes:

• Manage and optimize tools and templates used for business value analysis and ROI assessments.
• Ensure the scalability, accuracy, and efficiency of processes for creating and delivering business value analyses.

Support for Customer Success:

• Assist the Customer Success function with recurring operational projects such as quarterly business reviews, adoption trend reporting, and customer health assessments.
• Support and refine dashboards and reporting mechanisms that provide actionable insights for customer success managers.

Operational Excellence:

• Collaborate with internal teams to refine processes and ensure alignment with strategic goals.
• Create and maintain documentation and training materials for tools and workflows related to value realization.

Qualifications:

• 3 years of experience in operations, business analysis, or a similar role in a SaaS environment.
• Bachelor’s degree in business, finance, or a related field.
• Proficiency in Excel and PowerPoint; experience with data visualization tools (e.g., Tableau, Power BI) is a plus.
• Strong attention to detail and organizational skills.
• Analytical mindset with experience in creating financial or operational models.

Preferred Experience:

• Familiarity with SaaS metrics and ROI models.
• Experience supporting customer success or sales operations teams.
• Exposure to tools such as Salesforce, Gainsight, or similar CRM platforms.
• Knowledge of TeamViewer solutions or comparable technologies.

What We Offer

• Job Location: Onsite at office in Clearwater, FL
• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.