What are the responsibilities and job description for the Customer Support Specialist (L2) - Onsite Clearwater - Spanish Language Required position at TeamViewer GmbH?
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1350 people globally.
We are looking for a Technical Support Engineer to assist our customers with technical problems when using our products and services.
- Support and advise our existing customers and prospects with their technical issues over the phone or via email
- Manage second-level support cases, solving customer issues via remote support, telephone or email
- Work with product development to handle third-level support cases
- Use your technical knowledge to assist the Sales team
- Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers
Qualifications :
people and technology.
Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world.
TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best.
TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis. If you are unable to submit your application because of disability, please contact us at hr.us@teamviewer.com and we will reasonably accommodate
