What are the responsibilities and job description for the Cloud Operations and Incident Management Lead position at Teamware Solutions?
Job Details
Cloud Operations and Incident Management Lead
Job Description:
Key Responsibilities:
- Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests.
- Coordinate and manage changes to the production environment while ensuring safety and soundness.
- Lead operational implementation and maintenance of complex IT infrastructure and application projects.
- Troubleshoot and resolve advanced and complex system, service, and application issues.
- Provide guidance and training to junior team members.
- Identify and drive automation initiatives.
- Propose and implement system performance enhancements.
- Resolve monitoring and alerting issues, including threshold updates and new monitors.
- Handle compliance activities, including access and password management.
- Handle escalated incidents and lead critical incident response efforts and root cause analysis.
- Lead critical application releases and implementations.
- Update configurations, including testing and peer reviewing.
- Create/modify code, scripts, and monitors to resolve or prevent incidents.
- Collaborate with teams to enhance monitoring tools and processes.
- Provide reporting and analysis on business-impacting incident trends.
Skills Required:
- Good communication skills (oral and written).
- Attention to detail and multitasking ability.
- Proven experience with:
- Unix/Linux
- AWS cloud platforms (Certification required)
- Advanced scripting and automation skills
- Monitoring tools like Extrahop, SolarWinds, and Catchpoint
- Analyzing dashboards and reporting tools to identify trends and patterns
- Hands-on experience with Splunk and other transaction-level monitoring tools.
Top Must-Have Skills:
- ITIL Certification is required.
- Proficiency in Office products (Excel, Word, Outlook).
Education/Experience:
- 5-10 years of cloud operations and engineering experience.
- Bachelor's degree.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
