What are the responsibilities and job description for the Information Technology Engineer position at Teamware Solutions?
Job Role : IT Engineer II
Location : Plano, TX or Reston, VA (Hybrid; Candidates need to provide a declaration, which is below the job description)
Shifts : Should be open to rotational shifts or a constant night / day shift based on the roster (similar to GOC)
Duration : 1 Year
COMPLETE DESCRIPTION :
- Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests.
- Good communication skills (oral and written).
- Attention to detail and ability to multitask.
- Knowledge and use of ticketing systems.
- Knowledge of Unix / Linux
- Cloud services (Amazon)
- Proficiency in running incident calls with up to 25 people.
- Managing incident data using tools like SharePoint and Confluence.
- Experience in managing helpline numbers.
- Experience troubleshooting and managing triage calls with cross-functional teams.
- Use of Office products (Excel, Word, Outlook).
- Perform and manage production support tasks requiring IT expertise and knowledge of business processes.
- Manage and resolve incidents utilizing knowledge articles and prior experience.
- Execute changes based on instructions or knowledge base.
- Monitor and execute production processing as per requests or runbooks.
- Perform proactive monitoring of systems and applications.
- Lead and manage triage efforts for incidents with potential business impact.
- Communicate, coordinate, and work with other groups to ensure production environment availability.
- Manage troubleshooting calls with cross-functional teams.
- Use tools, dashboards, and command-line for troubleshooting.
- Engage and escalate as necessary to expedite recovery and minimize impact.
TOP 3 MUST-HAVE SKILLS :
EDUCATION / EXPERIENCE :
CANDIDATES WILL SUPPORT THE FOLLOWING KEY AREAS :
