What are the responsibilities and job description for the Service Manager- Chicago, Illinois position at Tech-24 A Commercial Food Service Repair Company, Inc.?

Alliance Mechanical, A Tech24 Company in Bensenville, IL has an amazing opportunity for an experienced leader in the Commercial HVAC & Refrigeration Field to become our Service Manager!

We are seeking a highly motivated and experienced Commercial HVAC / Refrigeration Service Manager to lead our team of skilled technicians. In this role, you will be responsible for overseeing the daily operations of our service department, ensuring efficient and effective delivery of services to our customers

Responsibilities :

Team Leadership : Manage, mentor, and train a team of HVAC / R technicians, fostering a positive and productive work environment.
Direct Reports : oversee, guide and direct four field service managers.
Service Delivery : assist dispatchers, project manager, sales reps and account managers in scheduling, dispatching, and completion of service calls, ensuring timely and efficient service delivery.
Customer Satisfaction : Build and maintain strong relationships with clients, addressing their needs and concerns promptly and professionally.
Quality Control : Ensure that all work performed meets the highest quality standards and complies with industry regulations.
Performance Management : Monitor technician performance, providing regular feedback and conducting performance reviews.
Inventory Management : Provide support / guidance to the warehouse manager one the management of parts and equipment inventory, ensuring adequate stock levels and minimizing costs.
Safety Compliance : Enforce adherence to all safety protocols and procedures, ensuring a safe working environment for all technicians.
Business Development : Identify and pursue new business opportunities, contributing to the growth of the organization.

Qualifications :

Experience : Minimum of 10 years of experience in the commercial refrigeration industry, with at least 2 years in a supervisory or management role.

Technical Expertise : Comprehensive knowledge of commercial refrigeration systems, including installation, maintenance, and repair.

Leadership Skills : Proven ability to lead and motivate a team, delegate effectively, and resolve conflicts.

Customer Service Skills : Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.

Organizational Skills : Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

Problem-Solving Skills : Ability to diagnose and troubleshoot complex HVAC / R issues, providing effective solutions.

Computer Skills : Proficiency in Microsoft Office Suite and other relevant software.

Certifications : EPA Section 608 Universal Technician Certification and other relevant industry certifications are preferred.

Valid Driver's License : Clean driving record and ability to operate company vehicles.

Benefits Include :

On demand training and full trouble shooting support.

Company sponsored and manufacturer's training

Company uniforms, phone, vehicle, and gas card

Medical, vision, and dental insurance and short-term disability plans

Company paid long term disability and life insurance

Paid time off and paid holidays

401(k) retirement savings plan with Company match and immediate vesting

Alliance Mechanical is an Equal Opportunity Employer - M / F / Veteran / Disability / Sexual Orientation / Gender Identity

For more information about Tech24 and our career opportunities visit www.mytech24.com or contact us at

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Service Manager- Chicago, Illinois

What are the responsibilities and job description for the Service Manager- Chicago, Illinois position at Tech-24 A Commercial Food Service Repair Company, Inc.?

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