What are the responsibilities and job description for the IT Asset Administrator position at Tech Army, LLC?
Position Summary:
An IT Asset Administrator is responsible for maintaining an accurate inventory of Florida’s Turnpike
Enterprise IT hardware and software assets, tracking their lifecycle, ensuring compliance with agency
policies and procedures, and managing the procurement and disposal process, essentially
overseeing the organization's IT asset management by keeping detailed records and reporting on
asset status and usage to optimize spending and reduce costs.
Duties and Responsibilities:
? Inventory Management:
o Accurately recording all IT assets including hardware, software licenses, and peripherals
o Tracking asset details like serial numbers, purchase dates, location, and assigned users.
o Performing regular asset audits to verify accuracy of inventory records.
Asset Lifecycle Management:
o Managing the lifecycle of IT assets from procurement to disposal, including
decommissioning and recycling procedures.
o Monitoring asset usage and identifying potential upgrade or replacement needs.
Compliance Management:
o Ensuring adherence to software license compliance and vendor agreements.
o Implementing security protocols related to asset management
o Reporting on compliance status to relevant stakeholders
Procurement and Deployment:
o Collaborating with procurement teams to purchase new IT assets.
o Coordinating asset deployment to end users
Reporting and Analysis:
o Generating reports on asset utilization, cost analysis, and potential risks.
o Identifying trends and recommending improvements to asset management strategies.
User Support:
o Responding to user inquiries regarding asset allocation and usage.
o Providing training on asset management policies and procedures
ServiceNow ITAM Module:
o Configure and maintain the ServiceNow ITAM module.
o Create and manage asset records in ServiceNow.
o Develop and maintain workflows for asset management processes.
User Management:
o Manage user access and permissions within the ServiceNow ITAM module.
o Create and update user accounts and roles.
Problem and Change Management:
o Work with incident and problem management teams to resolve asset-related issues.
o Participate in change management processes for asset-related changes.
Service Catalog Management:
Manage service catalog items related to asset management
Ensure service catalog items meet defined SLAs.
Required Skills:
3 years of experience with ServiceNow IT Asset Mgmt. Module (ITAM) is a must.
Strong organizational and analytical skills
Attention to detail and accuracy
Proficiency with asset management software and tools
Excellent communication and collaboration skills
Knowledge of relevant compliance regulations
3 years of Asset Management experience is a must
3 years of experience working within a datacenter environment is a must
3 years of experience in an IT Operations role
Physically able to stand, bend, stoop, climb, reach, and lift up to 50 lbs.
Ability to navigate ambiguity, work independently under pressure, prioritize, and stay focused
in a fast-paced environment
Excellent attention to detail and process discipline
Experience with IT Ticketing and Asset Management applications like ServiceNow
Proficiency with Microsoft Office Suite
Strong ability to analyze data with in-depth knowledge of IT asset lifecycle
Other Requirements
Vendor must provide a work smartphone.
Candidate must be available off-hours when needed.
Education: 4-year degree from an accredited institution in Information Technology, Computer
Science, or related field. Or equivalent work experience.
Preferred Experience: Hardware/Software Asset mgmt. certifications preferred (CHAMP, CSAM, etc..)
Experience: 5-7 years
